RN Manager, Clinical Educator Care Management

The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups hospitals health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.

Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options including medical dental and vision plans for the employee and their dependents Health Spending Account (HSA) Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.

The RN Manager, Clinical Educator – Care Management is responsible for developing, implementing, and overseeing education and training programs for care management staff. This role ensures that clinical teams are equipped with the necessary knowledge, skills, and competencies to deliver high-quality, patient-centered care. The Manager collaborates with leadership, clinicians, and other stakeholders to assess training needs, develop educational content, and ensure compliance with regulatory and organizational standards.

Responsibilities may include:

• Design and implement a comprehensive training program that focuses on the core clinical functional areas the MSO offers as services to their customers. Ensure this curriculum and training materials align to the PHSO / CommonSpirit Health organizational goals and objectives. Update training programs regularly to reflect changes in regulations, policies and best practices.
• Conduct virtual and/or in-person training sessions for both new and current employees as it necessitates.
• Educate staff on the principles and practices of utilization management, care coordination processes to ensure effective patient care and resource utilization.
• Manage and provide leadership to a team of clinical educators as assigned.
• Assign and oversee the delivery of training programs by clinical educators.
• Conduct regular performance evaluations and provide feedback and development opportunities for clinical educators.
• Ensure consistency and quality is maintained in training programs delivered by clinical educators.
• Foster strong working relationships with Utilization Management/Care Coordination staff and providers/external customers.
• Serve as a resource for staff on complex cases and issues related to utilization management and care coordination.
• Collaborate closely with CommonSpirit Health Compliance and internal Delegation management to administer required training and/or educational needs based on audit results or regulatory changes.
• Monitor and evaluate the effectiveness of training programs and make improvements as needed. Ensure direct leadership is consistently updated in this regard.
• Participate in quality improvement initiatives to enhance service delivery and patient outcomes. and reporting.

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