Family Service Counselor/Sales

JOB RESPONSIBILITIES * Holds self-accountable for prospecting a minimum of 1-2 hours each day * Obtains referrals from families served by the location * Networks and builds community and civic relationships * Explains and presents presentations to families served and referred families * Maintains and tracks activity levels to ensure productivity Build Relationships with Families * Responds to client inquiries in a timely, respectful, sensitive and professional manner * Connects with families through listening, honest communication and genuine concern * Develops an understanding of each family’s unique needs and offers solutions that provide value to them * Stays in touch with families to ensure satisfaction * Prepares for all appointments and performs all procedures with professionalism and attention to detail * Follows through on all customer problems and requests * Builds trust-based relationships to earn the right to ask for referrals * Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning Teamwork * Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future * Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service * Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales * Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent * 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience * 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record * Insurance license if required by state/province law and as prescribed by each state board Knowledge, Skills and Abilities * Must be able to pass the Company’s internal presentation certification within thirty days of hire * Ability to work a number of evenings and or weekends every month * Ability to drive frequently * Ability to obtain and maintain an insurance license if required by state/province * Flexible hours but, at times must have the ability to work up to 12 hours in a day * Ability to treat others with empathy and respect * Knowledge of computers and some software * Customer service skills #SCI

Job Type: Full-time

Pay: $35,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Language:

• Bilingual (Preferred)

Ability to Commute:

• Atlanta, GA 30349 (Required)

Work Location: In person

Salary : $35,000 - $75,000