Office Assistant - Housing

Description

Under general supervision of the Housing Manager, provides support to the Housing Program by performing clerical and administrative support tasks. Upholds the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Performs positive customer services, maintains professional etiquette to greet clients, visitors, and courteously answers inquire or requests.
• Directs clients to the appropriate staff, room or department. Receives telephone calls and directs the calls to the appropriate party.
• Receives and logs all correspondence related to tenant(s) all work orders, home inspections, appliances, and home warranty issues.
• Assists clients with the search for available properties.
• Collaborates with local housing agencies, community housing organizations and DMC housing team.
• Provides clients with information so they understand their rights and responsibilities as tenants.
• Provides client with information for additional support programs and services.
• Understands and adheres to program rules and restrictions.
• Orders, processes or tracks work orders and assigns work orders in TMA software.
• Assists with the rental application processing.
• Searches for permanent housing options that meet the need of at risk individuals.
• Enters information into a variety of automated tracking systems and maintains program specific data to track items such as daily logs, project milestones, rent manager, progress reports, funding and expenditure data. 
• Establishes and maintains an effective filing and retrieval system with the TMA Software system.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with employees, visitors, tenants and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.

Qualifications

Minimum Qualifications:                                                                                  

High School Diploma or GED.  One year experience in an office environment preferred.  Housing experience preferred.  Bilingual skills in English and Navajo language preferred. Must maintain a valid unrestricted and insurable driver’s license. Must successfully pass a background investigation and maintain suitable requirements for a Child Care position. This position is considered as a Child Care position, which requires a satisfactory background check investigation and is subject to the requirements of the Indian Child Protection and Family Violence Prevention Act, as amended (henceforth referred as the ICPFVP Act).

Knowledge, Skills, Ability:

• Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
• Knowledge of records management and basic accounting procedures.
• Knowledge of database software, tools, and usage.
• Knowledge of strong work ethics in the workplace.
• Knowledge of basic application of confidentiality.
• Knowledge of basic computer skills, e.g. Outlook, Word, Excel, PowerPoint.
• Ability to be a good communication, interpersonal and listening skills
• Ability to multitask, meet deadlines and other reliability requirements of the job.
• Ability to be dependable in attendance and job performance.
• Ability to have a strong analytical, mediating and negotiation skills
• Ability to have excellent organizational and case management skills.
• Ability to have sensitive to different cultures and socioeconomics conditions skills.
• Ability to provide exemplary customer service at all times.
• Ability to interact positively with others and possess great interpersonal skills.
• Ability to have self-confidence.
• Ability to be a great team player.
• Ability to accept and learn from supervisor/peer critique.
• Ability to be flexible and adaptable to the changing needs of the organization.

Physical Demands:

While performing the duties of this job, the employee regularly is required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee frequently is required to taste or smell. The employee must occasionally lift and/or move up to 25 pounds.   

Work Environment:

Work is performed in an office setting with a low noise level. Work environment may involve exposure to physical risks, such as blood borne pathogens and operating dangerous equipment or working with chemicals. Evening and/or weekend work may be required. Extended hours and irregular shifts may be required.

As required by P.L. 93-638, absolute preference will be given to qualified Navajo applicants.  If there is no qualified Navajo applicant, preference will be given to qualified American Indian applicants. 

Salary : $17