What are the responsibilities and job description for the Customer Experience Coordinator position at DILLANOS COFFEE ROASTERS INC?
Job Details
Company Overview
Starting Wage: $20.07
Shift hours: 8:30AM - 1:00PM, M-F
Want to be part of our amazing team and have unlimited amounts of caffeine at your fingertips? We are always looking for people who are fun, creative, energetic, team-oriented, yet work hard.
We believe in incorporating fun into our workday while helping people and cultivating a great experience for our customers. If you are helpful, friendly, honest, flexible, resourceful, and hardworking, all while having a great time, Dillanos may be the spot for your next career move. Our culture is important to our Dillanos family and we want to make sure it is important to the next hire too!
At Dillanos Coffee Roasters (DCR Coffee) our Mission Statement and Core Values are very important to us. They lead us in everything we do and guide our decisions daily. Your success in this position is based, first, on how well you live out these principles and second, on how effective you are at carrying out your specific job functions. Click the link below and read over our Mission Statement and Core Values.
https://www.dillanos.com/work-here/
Position Overview:
The Customer Experience Coordinator (CEC) is responsible for overseeing all functions of the retail lobby as well as providing support to all external and internal customers. The CEC is there to provide anyone who calls or enters our lobby with an experience that lives up to our Company Values.
Essential duties and responsibilities:
Customer Service – Manages calls on a multi-line phone system. Responds and follow up as needed on all online retail customer inquiries. Suggestively sells coffee and products to all customers.
Grow Retail Lobby Sales – Implements promotions. Manages inventory levels to ensure accurate quantities of top sellers are always on hand. Tracks weekly sales and sets stretch goals with Supervisor to drive sales. Innovates and develops creative ways to continue to grow this segment of our business.
Department Collaboration - Liaison between customers and all other departments. Works with other departments as needed to resolve customer concerns and ensure the customer has what they need to operate their business. Takes full ownership of the accuracy of each customer’s order.
Skills Requirements & Physical Demands:
Excellent interpersonal communication skills. Resourceful, but knows when to ask for help. Works well within a team, but can operate independently as well. Must possess strong organizational skills, problem-solving, & attention to detail. Takes pride in one’s work but is open to feedback and opportunities for growth and improvement. The ability to continually sit, stand, bend, and lift up to 30 lbs, as well as comply with Dillanos Good Manufacturing Practice (GMP).
Benefits
- 401k Retirement Plans with Company Match
- Annual Health & Wellness Reimbursements Up to $250
- 32 hours of Paid Time Off after 60 days
- 8 Company Paid Holidays
- Dillanos Family Fund – Employee Hardship Program
- Casual Dress Code
- Community Involvement and Volunteer Opportunities
- Lots of Company-Wide Gatherings, Team Outings, and Fun Events
- $22.00 to spend each month on coffee or retail merchandise
- Employee Discount on coffee and product
- Christmas bonus
- Unlimited Coffee and energy drink Consumption!
Salary : $20 - $30
