Customer Service Representative

Overview:

The Customer Service Representative (CSR) builds strong relationships with customers by delivering top-notch service and acting as the connection between their needs and our operations team. In this role, youll regularly contact customers to process coffee and product orders that support their business. Each interaction is an opportunity to learn more about their operations and anticipate their needs. The goal is to ensure every customer views Dillanos as a trusted business partner, not just a vendor. This role is perfect for someone passionate about creating meaningful customer experiences and driving success.

Essential Duties and Responsibilities:
Take customer orders through regular interactions.
Stay informed about each customers order history.
Identify and address order anomalies that could impact the customers business.
Proactively suggest new coffee or products to help grow the customers business.
Build and sustain strong relationships with customers through regular communication.
Develop and implement creative strategies to strengthen these relationships in collaboration with the Business Development Team.
Act as a liaison between customers and Dillanos regarding coffee and product orders.
Collaborate with other departments to resolve customer concerns and meet their business needs.
Ensure the accuracy and completeness of every customer order, taking full ownership of the process.
Provide coverage for the front desk as needed, ensuring smooth day-to-day operations.

Skills Requirements & Physical Demands:

Excellent interpersonal communication skills. Resourceful but knows when to ask for help. Works well within a team but can operate independently as well. Must possess strong organizational skills, problem-solving, & attention to detail. Takes pride in ones work but is open to feedback and opportunities for growth and improvement. The ability to continually sit, stand, bend, and lift up to 30 lbs and comply with Dillanos Good Manufacturing Practice (GMP).

Benefits:

• Medical, Dental and vision benefits for employees and their families. (Employer pays 80% of monthly premium for the employee).
• 401k Retirement Plans with Company Match
• Insurance is available for Long-Term Disability, Life, Accident, and AD&D
• Annual Health & Wellness Reimbursements up to $250
• 56 hours of PTO available after 90 days. (PTO can be used for any reason, including sick leave).
• 8 Company Paid Holidays
• Dillanos Family Fund Employee Hardship Program
• Casual Dress Code
• Community Involvement and Volunteer Opportunities
• Lots of Company-Wide Gatherings, Team Outings, and Fun Events
• $22.00 to spend each month on coffee or retail merchandise
• Employee Discount on coffee and product
• Eligibility for tuition reimbursement after 3 years of employment
• Christmas bonus
• Unlimited coffee and energy drink consumption!