Housekeeping Manager - Dillard House Farm Resort

Company Overview: The Dillard House Farm Resort is a new addition to the Legacy Ventures portfolio and will be an exciting adventure as we build on what the Dillard family has developed since 1917. This one-of-a-kind property is nestled in the picturesque Tennessee River Valley within a two-hour drive north of Atlanta in Rabun County. It will represent tradition with authentically sourced cuisine, numerous outdoor activities and outstanding southern charm and hospitality.

Summary: The Housekeeper Manager is responsible for ensuring efficient operations of the Housekeeping Department in accordance with brand and company standards, as well as supervising the entire department.

Essential Duties and Responsibilities:

• Must have previous hospitality experience in a similar position. (Minimum 3 years)
• Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
• Be familiar with and adhere to Legacy Ventures Service standards as outlined in the Blueprint and other policies / rules of conduct, to include personal appearance / grooming, attendance and safe / efficient operations.
• Adhere to all Legacy Hotel Partners LLC policies and brand specific standards.
• Schedule housekeeping staff in accordance with occupancy forecasts.
• Responsible for hiring, training, and supervising all housekeeping and laundry staff in coordination with General Manager.
• Responsible for the cleanliness of guest rooms and public areas, and for reporting to the maintenance department any deficiency in any room or public area, and all out of order equipment.
• Ensure that all guest rooms are inspected after they have been cleaned daily.
• Inspect rooms and public areas for cleanliness and adherence to Legacy/brand standards.
• Reports all discrepancies found on the night auditor’s room report. Reports all incidents or strange occurrences that could be an indication of misconduct or illegal activity. Ensures that all key cards are returned to the secure designated area or front desk.
• Maintains the lost & found section and records associated with it daily.
• Controls all linen and uniforms. Takes monthly inventories of all linen; orders required linen and supplies, when necessary, with the approval of General Manager.
• Knowledge of other departments, willingness to help – a team player.
• Act as a liaison between front desk and housekeeping, and maintenance and housekeeping.
• Handles guest questions and comments in a friendly and courteous manner.
• Interacts with internal and external customers in a positive, professional and accommodating manner.
• Schedule and manage ongoing deep cleaning activities and special projects weekly.
• Reward, discipline, and evaluate staff in a timely manner. Conduct annual performance evaluations.
• Knowledge of OSHA procedures and training.
• Maintain a clean and attractive work area, uniforms, employees, and person.
• Must be responsible for the security of guests, fellow employees and hotel assets.
• Must be CPR certified, MSDS trained, and completed brand specific training program.
• Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Perform any other job-related duties as assigned.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have a flexible schedule and ability to workdays, evenings or nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
• Ability to work well in a team environment
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.

Education and/or Experience: College degree preferred. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.