What are the responsibilities and job description for the Order Specialist - Customer Service position at Dillard's?
Job Overview
We are seeking a dedicated and enthusiastic Online Order Specialist and Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your primary responsibility will be to pull and process customer orders, resolve issues, and ensure a positive experience for all clients. The ideal candidate will posses outstanding organization skills with a great eye for detail and a passion for helping others.
Responsibilities
- Process customer orders promptly and accurately.
- Assist customers with order placement, tracking, and returns.
- Handle transactions and maintain accurate records.
- Perform data entry tasks to update customer information in the system.
- Collaborate with team members to resolve complex customer issues.
- Maintain a high level of professionalism and phone etiquette at all times.
- Support clients by providing exceptional client services and customer support.
Skills
- Proficient in data entry with attention to detail.
- Strong computer skills with familiarity in various software applications.
- Excellent phone etiquette and communication skills in English.
- Experience in cash handling and basic financial transactions.
- Ability to work effectively both independently and as part of a team.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 35 – 39 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Marion, IL 62959 (Preferred)
Work Location: In person
Salary : $16 - $17
