What are the responsibilities and job description for the Assistant Account Manager Employee Benefits position at Dillingham Insurance?
The Assistant Account Manager Employee Benefits plays a critical role in supporting the account management team by assisting with the day-to-day servicing of employee benefits clients. This position requires strong organizational skills, attention to detail, and the ability to communicate effectively with clients, carriers, and internal teams. The ideal candidate will have experience in benefits administration, customer service, or insurance, with a proactive and client-focused mindset.
- Client Relationship Management:
- Support client accounts by addressing service requests, resolving issues, and ensuring timely communication.
- Assist in the implementation and renewal of employee benefits programs (medical, dental, vision, life, disability).
- Prepare benefit summaries, presentations, and key documents for client meetings.
- Assist with open enrollment, including employee communication and troubleshooting.
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Carrier & Vendor Coordination:
- Collaborate with insurance carriers for implementations, terminations, and policy changes.
- Follow up on underwriting, missing information, and policy documentation.
- Manage carrier responses to ensure timely resolution of client requests.
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Administrative & Compliance Support:
- Maintain accurate records of client accounts and benefit plans.
- Assist with compliance-related tasks and regulatory requirements.
- Support client communications, including benefit guides and compliance notices.
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Team Collaboration & Process Improvement:
- Work closely with internal teams to ensure seamless service delivery.
- Contribute to process improvements and documentation updates.
- Stay informed on industry trends and regulatory changes affecting employee benefits.
