Technical Writer

Job Summary : Our North Stone Subsidiary is hiring a Technical Writer to support ITA’s enterprise IT infrastructure.Job Duties and Responsibilities :

Develop and maintain comprehensive documentation related to enterprise IT infrastructure, including system architecture, configurations, and troubleshooting procedures.Work closely with IT teams (networking, server, database, and security) to gather technical information and ensure accurate and up-to-date documentation.Create clear, user-friendly manuals, knowledge base articles, and internal reports to support operational teams and end-users.Ensure documentation meets organizational standards for clarity, format, and style.Collaborate with subject matter experts (SMEs) to ensure documentation aligns with current IT infrastructure and best practices.Continuously improve and update documentation to reflect changes in IT systems, tools, and processes.Manage and prioritize multiple documentation projects, meeting deadlines while maintaining high-quality output.Assist in creating training materials and guides for onboarding new staff or for use in cross-departmental training sessions.Provide support for disaster recovery and business continuity documentation.Other duties as assigned.Job Requirements (Education / Skills / Experience) :

3 years of experience in technical writing, preferably in an IT or infrastructure-focused environment.Must be a US citizen with ability to obtain Public Trust clearance.Understanding of IT infrastructure, including networking, servers, databases, cloud platforms, and security protocols.Excellent writing, editing, and proofreading skills with the ability to communicate complex technical information clearly.Ability to collaborate effectively with technical teams and communicate with both technical and non-technical stakeholders.Strong attention to detail and ability to manage multiple projects simultaneously while maintaining a high standard of quality.

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