What are the responsibilities and job description for the Field FSQA Manager position at Din Tai Fung North America?
Job Title: Field FSQA Manager
About Din Tai Fung
Din Tai Fung is a globally renowned culinary icon famous for its art of Xiao Long Bao. The company is committed to delivering exceptional dining experiences through excellence in food, service, and ambiance.
The restaurant brand was founded in 1958 as a cooking oil retail business in Taiwan by Bing-Yi Yang and his wife Pen-Mei Lai. In 1972, it evolved into a humble dumpling and noodle shop. Today, the Michelin-recognized brand continues to be family-owned and operated, with over 170 locations across 13 countries worldwide.
About the Role
The Field FSQA Manager plays a crucial role in ensuring the safety and quality of all food ingredients, recipes, and preparation processes across Din Tai Fung's North American locations.
- Conduct store visits to support recipe preparation and ensure compliance with food safety standards and corrective actions.
- Conduct Supply Chain audits and corrective actions.
- Collaborate with Supply Chain Team to vet new suppliers.
- Investigate food safety or quality issues and determine root causes.
- Implement and monitor Corrective and Preventive Actions (CAPA).
- Provide technical support for new product launches.
- Prepare KPI reports and summarize findings for FSQA trends.
- Support health department inspections and address non-conformities.
Key Competencies
- Effective communication skills.
- Action-oriented approach.
- Ensures accountability.
- Develops talent.
- Drives results.
Job Requirements
- Bachelor's degree in Food Science, Microbiology, or a related field.
- Minimum of 5 years in food safety and quality assurance, preferably in a multi-unit food service or retail environment.
- Experience managing diverse food categories, including proteins, produce, and dry items.
- Proven ability to conduct audits and manage supplier relationships in both national and international contexts.
Certifications
- HACCP certification is required.
- ServSafe Manager certification is required.
Preferred Requirements
- Prior experience as Health Department Inspector.
- Prior experience in similar role with another chain restaurant.
- Bilingual - Spanish.
