What are the responsibilities and job description for the Regional Facilities Manager position at Din Tai Fung North America?
DIN TAI FUNG RESTAURANTS
Job Title: Regional Facilities Manager
Compensation: $95,000 - $128,000 Annual Salary
The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.
Location: Hybrid - Ability to travel to various locations within your designated region for 80% of the time.
About Us:
Din Tai Fung, a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Originally founded as a cooking oil retail business in Taiwan in 1958 by Bing-Yi Yang and his wife, Pen-Mei Lai, Din Tai Fung was reborn into a humble dumpling and noodle shop in 1972. Today, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 170 locations in 13 countries worldwide.
Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Entering the North America market in 2000, the restaurant brand opened its first U.S. location in Arcadia, California and has 16 locations to-date, offering an upscale yet inviting cultural dining experience. With each restaurant, each interaction, and each bite, DTF aims to bring people together to inspire appreciation of culture.
Benefits and Perks:
The Regional Facilities Manager is responsible for maintaining the operational efficiency, safety, and upkeep of 8-12 Din Tai Fung restaurant locations within an assigned region. This role blends strategic oversight with hands-on technical expertise, ensuring timely resolution of maintenance needs, managing vendor relationships, and delivering proactive solutions to prevent downtime. Acting as the main point of contact (POC) for site staff, the Manager oversees service channel management, ensures timely invoice processing, and upholds maintenance checklists and standards.
Responsibilities:2. Service Channel and Vendor Management3. Preventive Maintenance and Downtime Mitigation4. Hands-On Technical Repairs5. Compliance and Safety6. Reporting and Checklists7. Budget and Invoice Management
Build Effective Teams, Values Differences, Decision Quality, Develops Talent, Plans and Aligns
Job Requirements:
Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.
Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employee's Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee’s eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: https://www.e-verify.gov/employees.
Applicants must be 18 years or older.
Job Title: Regional Facilities Manager
Compensation: $95,000 - $128,000 Annual Salary
The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.
Location: Hybrid - Ability to travel to various locations within your designated region for 80% of the time.
About Us:
Din Tai Fung, a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Originally founded as a cooking oil retail business in Taiwan in 1958 by Bing-Yi Yang and his wife, Pen-Mei Lai, Din Tai Fung was reborn into a humble dumpling and noodle shop in 1972. Today, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 170 locations in 13 countries worldwide.
Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Entering the North America market in 2000, the restaurant brand opened its first U.S. location in Arcadia, California and has 16 locations to-date, offering an upscale yet inviting cultural dining experience. With each restaurant, each interaction, and each bite, DTF aims to bring people together to inspire appreciation of culture.
Benefits and Perks:
- Competitive Pay & Benefits
- Employer Contribution for individuals and eligible dependents' medical insurance
- Dental, Vision, and Life Insurance
- Health Savings Account (HSA)
- Commuter Spending Accounts
- 401(k) Plan with company match
- Employee Assistance Program
- Discounts through BenefitHub
- Employee Meal Discounts
- Opportunities for growth; we love promoting within!
The Regional Facilities Manager is responsible for maintaining the operational efficiency, safety, and upkeep of 8-12 Din Tai Fung restaurant locations within an assigned region. This role blends strategic oversight with hands-on technical expertise, ensuring timely resolution of maintenance needs, managing vendor relationships, and delivering proactive solutions to prevent downtime. Acting as the main point of contact (POC) for site staff, the Manager oversees service channel management, ensures timely invoice processing, and upholds maintenance checklists and standards.
Responsibilities:2. Service Channel and Vendor Management3. Preventive Maintenance and Downtime Mitigation4. Hands-On Technical Repairs5. Compliance and Safety6. Reporting and Checklists7. Budget and Invoice Management
- Restaurant Maintenance
- Oversee the day-to-day maintenance and repair needs of assigned restaurants, ensuring facilities meet cleanliness, safety, and operational standards.
- Serve as the primary POC for restaurant teams, addressing facilities-related concerns and providing guidance.
- Manage the service request process, ensuring repairs are addressed promptly through external vendors or self-performed tasks.
- Review and approve vendor invoices, ensuring accuracy and compliance with service agreements.
- Build and maintain strong relationships with vendors and contractors, ensuring high-quality, cost-effective service delivery.
- Develop and implement preventive maintenance programs to proactively identify and resolve potential issues before they escalate.
- Schedule and conduct routine inspections, ensuring equipment and systems are in optimal condition.
- Act swiftly to minimize operational downtime in response to equipment failures or emergencies.
- Perform basic repairs and preventive maintenance tasks directly, such as minor HVAC adjustments, plumbing fixes, or light fixture replacements.
- Ensure all facilities comply with local, state, and federal regulations, including health and safety standards.
- Conduct safety audits and address any issues promptly to maintain compliance.
- Maintain detailed maintenance checklists for each site, ensuring tasks are completed consistently and on schedule.
- Provide regular updates to the Director of Facilities, including reports on maintenance activities, costs, and recurring issues.
- Track and document all completed repairs and preventive measures to ensure transparency and accountability.
- Manage maintenance budgets for assigned locations, balancing cost efficiency with quality.
- Ensure timely and accurate processing of invoices related to maintenance activities and vendor services.
Build Effective Teams, Values Differences, Decision Quality, Develops Talent, Plans and Aligns
Job Requirements:
- Minimum of 5 years of facilities management experience, preferably in the restaurant, hospitality, or retail sectors.
- Strong technical skills with experience in HVAC, plumbing, electrical systems, and kitchen equipment maintenance.
- Proven ability to manage multiple locations, vendors, and service channels effectively.
- Excellent organizational and problem-solving skills, with a proactive approach to mitigating downtime.
- Proficiency in facilities management software and tools, including service channel platforms.
- Exceptional communication skills and ability to work collaboratively across teams.
- Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
- Actively inspect building, finishes and equipment to minimize downtime and reduce facilities costs. Oversee preventative maintenance and repairs completed by 3rd party vendors
- Availability for after-hours emergencies and regional travel
Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.
Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employee's Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee’s eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: https://www.e-verify.gov/employees.
Applicants must be 18 years or older.
Salary : $95,000 - $128,000
