What are the responsibilities and job description for the Case Manager II - Immigration Refugee & Migrant Program position at Diocese of Camden?
Case Manager II – Immigration Refugee & Migrant Program
The Case Manager II works under the direct supervision of the Immigration, Refugee and Migrants (JRM) Program Director and works in collaboration with the IRM volunteers. The position is responsible for direct service with clients that came to the country through the Texas/Mexico border and through the CBP One Humanitarian Parole Program within the Biden Administration. The position is also responsible for managing the intake process, scheduling appointments, making referrals and direct phone calls to appropriate resources for the clients along with maintaining our Immigration, Refugee and Migrant Excel database, assist in managing case files, and update forms as needed.
DUTIES AND RESPONSIBILITIES:
- Meet and conduct intake with the IRM program walk-in clients to identify the needs of clients.
- Make copies of clients' documents and create folders for every client/family.
- Discuss client's needs with the program supervisor and create a plan to address clients' needs.
- Document all interaction and follow ups with clients.
- Provide advocacy, education, information and referral to insure successful connection with other appropriate community or entitlement resources.
- Complete all paperwork and reports, when required, in a timely manner as requested by supervisors and funding sources.
- Obtain and record client data in computer database and client record.
- Ensure immediate and thorough communication to supervisor of programmatic issues and provide recommended resolutions to identified problem.
- Maintain a positive atmosphere by acting and communicating in a manner that fosters good working relationships with customers, clients, co-workers, external colleagues and management.
I0. Participate in the implementation and ongoing development of the program including all Quality Assurance activities.
- Ensure immediate and thorough communication to supervisor of program problems and provide recommended resolution to identified problem.
- Perform other duties as assigned
QUALIFICATIONS:
- Knowledge of entitlement program regulations, federal, state and community resources and expertise in navigating these resources.
- Commitment to the mission of Catholic Charities.
- Familiarity with the social issues impacting the poor of Southern New Jersey
- Possess some knowledge of basic social services programs
- Excellent verbal and writing skills
- Be patient and compassionate and be able to communicate these qualities to clients
- Be sensitive to the needs of ethnically, culturally, and economically diverse populations
- Possess good de-escalation and negotiation skills
- Have good reasoning and decision-making skills, ability to make rapid assessments with a moderate amount of supervision
- Workable knowledge of office software, especially Microsoft Word and Excel.
- Sufficient mobility to move among work sites and access non-ground level sites and sufficient dexterity to complete necessary documentation and reports
l 2. Personal transportation required
- Ability to utilize database to track client interactions, produce monthly reports, and navigate through shared drives
- Excellent oral communication skills required
- Writing skills necessary to accurately document client contacts
EDUCATION AND/OR EXPERIENCE:
l. A minimum of a high school diploma or equivalent, college courses or related degree would be an asset.
- Lived experience/experience with this population highly preferred.
- Bilingual preferred (English/Spanish)
