What are the responsibilities and job description for the Full Time Brand Ambassador | NYC position at Diptyque Paris?

DIPTYQUE Paris Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris’ 5 th arrondissement at 34 Boulevard Saint Germain.

The Brand Ambassador will acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

RESPONSISBILTIES

Enhance the client experience

Greets and welcomes clients throughout all areas of the store
Connects with clients in a genuine and meaningful way
Provides clients advice and knowledge that they may not have realized they needed
Makes every client interaction a personal and seamless experience
Exhibits behaviors that support client satisfaction goal (KPI)

Boost sales through omni channel and out of home base selling

Educates self and client on merchandise, events, promotions, policy and services

Demonstrates expert styling and brand knowledge

Recommends merchandise based on expert product knowledge and client preferences

Graciously takes returns and offers options based on client’s needs

Takes an omnitude approach to identify and recommend merchandise across all channels

Utilizes selling tools and store technology to sell across all channels effectively

Promotes benefits of the AYS program

Achieves personal sales and boutique KPI goals

Cultivate and grow client base

Cultivates the client relationship through personalized connection

Acquires and builds client base primarily through forming relationships with new clients and maintaining / retaining / building spend of existing clients

Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out-of-home-base selling and strong client relationships

Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary

Proactively utilizes mobile devices and selling technology to communicate with clients and expand business

Champion operational excellence

Assists in operational tasks (actively maintains selling floor, back-of-house, fills in stock, upholds health and safety precautions, assists with visual merchandising, returns merchandise to other departments)

Follow and implement company policies and procedures

Completes daily opening / closing checklists

Contribute to team success

Partners with others to provide the best client experience

Actively creates a positive work environment through teamwork and collaboration

Maintains positive working relationships throughout the company

REQUIREMENTS

Minimum of 3 years of sales experience in luxury retail industry; beauty experience a plus

Proven ability to drive positive customer experiences that build loyalty and deliver measurable results

Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;

Industry awareness and strong business acumen;

Strong verbal and written communication skills and excellent organizational skills;

Passion for the Beauty and Fragrance Industry;

Flexibility to work a retail schedule which will include evenings, weekends and holidays.

Multilingual skillset preferred but not required

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

The pay range for this role is $22.00-$24.00 per hour. The salary offered will be determined based on candidates’ relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.

Salary : $22 - $24

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