What are the responsibilities and job description for the Part Time Customer Service Rep position at Dirad Technologies INC?
Job Description
Job Description
Description :
This Part Time Customer Service Representative position will assist inbound callers with program inquiries and website utilization. Reliability and flexibility are both crucial for this role. Full training is provided!
Regular Weekly Shifts :
Saturdays from 3 : 00pm to 8pm / close
Sundays from 10 : 30am to 3 : 30pm
Additional shifts may become available during the week as business needs arise
Training will be Monday through Friday from 8am to 4pm and is approximately 2-3 weeks in duration
Requirements :
Main Duties & Responsibilities :
Answer inbound calls and emails from system users
Perform outbound calling to program participants for proactive assistance
Provide user support with the goal of first-call resolution, drawing from training and assistive scripts
Entering ticket information into a database, including issue / action / resolution
Additional data entry where required
Skills and Experience
Strong proficiency with computers
Excellent customer service skills
Excellent verbal communication skills
Efficient, strong & professional written communication skills
Work well independently and as part of a team
Organized and detail oriented
Strong ability to utilize resource documentation to provide inquiry resolutions
Take ownership of and have a sense of urgency in resolving an issue
Requirements :
High School Diploma or equivalent
Clear / fluent English speaker with a positive demeanor
Must be able to meet quality and customer experience expectations
Ability to successfully complete training by meeting expectations for assessments, knowledge checks and applying content
Must be reliable & flexible
Must have a quiet, distraction-free work environment
Must live within driving distance to office in Clifton Park, NY
Part-time Benefits :
Sick Time
Employee Assistance Program
Please Note :
All offers of employment for this and all positions at DiRAD Technologies are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates.
DiRAD participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S.
We are an equal opportunity employer. We do not discriminate based on race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.
DiRAD Technologies, Inc. is committed to ensuring individuals with disabilities and / or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at hr@dirad.com
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