What are the responsibilities and job description for the Install/Repair Technician position at Direct Communications?
WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS:
Be part of a great team focused on bringing the best internet to Unity, Maine with AMAZING benefits such as health/dental/vision care insurance for $1/month, tele-health services, preventative wellness programs, up to 6% 401K match, company-paid life insurance and short-term disability, generous paid time off, 10 observed holidays, personal and professional tuition reimbursement program and much more!
POSITION DESCRIPTION:
Full-time technical position in the Unity, Maine area which provisions subscriber internet and telephone services. Primarily responsible for field installation, disconnect and troubleshooting of fiber, cable, and DSL internet, landline telephone including running fiber and/or copper cable and attaching it to structure. Running fiber and/or copper cable inside the structure. Wiring of fiber and copper in wall jacks and Network Interface Devices (NID). Testing phone and Internet connections after installation. Provisioning equipment. Tracking use of materials, tools & inventory. Communicating directly with customers about appointment rescheduling, pertinent information about their installation or trouble ticket and penetrating structures as needed. Educating customers in the use of our products/services and assisting with connecting of computers and devices (i.e. iPads, cell phones, gaming systems, etc.) to WIFI. Completes administrative functions in an efficient and timely manner such as paperwork and electronic documentation. Working within established policies and procedures.
SALARY: $20 - $22 per hour
SCHEDULE & QUALIFICATION EXPECTATIONS
- 35 hours per week, with a schedule to be determined, typically Monday through Friday between 8 AM and 5 PM.
- High School diploma or equivalent.
- Computer-related field certifications preferred.
- 3 years experience and/or training related to troubleshooting telecommunications and internet technology, systems and hardware.
- 2 years experience working with copper, DSL and landline services, preferred.
- Must have and maintain valid Driver’s License with good driving record.
- Ability to pass drug screening at any time during employment.
REQUIRED SKILLS:
- Action-oriented: Accepts challenges with enthusiasm without fear and seizes opportunities, quickly identifies necessary actions to be taken and proceeds without hesitation or specific direction.
- Communications: Professional, courteous, patient, diplomatic, composed in stressful situations, diffuses high-tension situations, easily builds rapport.
- Decision Quality: Good decision quality based upon analysis, wisdom, experience and judgment with solutions and suggestions turning out to be accurate over time.
- Technical Learning: Picks up technical skills and knowledge quickly, desires to learn new technologies and technical skills.
- Time Management: Uses time effectively and efficiently, concentrates efforts on the more important priorities, balances a broad range of activities.
PHYSICAL REQUIREMENTS HIGHLIGHTS (not an all inclusive list):
- Climbing ladders
- Lifting and carrying 35-50 lbs frequently, 50 lbs occasionally
- Working outdoor in all weather conditions
- Walking over uneven surfaces
- Kneeling, stooping, bending, crawling, twisting
- Reaching forward, grasping, push/pull, wrist twisting
- Using computer, laptop, tablet and/or cell phone
- Neck motion (L/R and Up/Down)
BENEFITS:
- Health/Dental/Vision Insurance for $1/month
- Tele-Health Services
- Preventative Wellness Programs
- 401(k) with 6% Company matching
- Generous paid time off (prorated 14 days in year 1 and earning more each year)
- 10 observed/paid holidays
- Company-paid life insurance - Basic Life & Accidental Death and Dismemberment
- Company-paid short term disability
- Long term disability
- Tuition Reimbursement Program (professional and personal)
- Voluntary Flex Spending for Medical and/or Daycare
- Voluntary Supplemental Group Term Life Insurance
- Voluntary Accident Insurance
- Voluntary Critical Illness Insurance
- Free internet if you live within our service footprint
- On-the-job training
Direct Communications is an Equal Opportunity Employer and provider.
Salary : $20 - $22
