IT Central Office Technician

WHY YOU WANT TO WORK FOR DIRECT COMMUNICATIONS:

Join our dynamic team at Direct Communications, where we are dedicated to delivering exceptional internet services to rural communities. We offer AMAZING benefits, including health, dental, and vision care insurance for just $1/month, telehealth services, preventative wellness programs, up to a 6% 401K match, company-paid life insurance and short-term disability, generous paid time off, 10 observed holidays, and a personal and professional tuition reimbursement program, financial health support, among many others! At Direct Communications, we are guided by our core values of integrity, growth, respect, sustainability, community, and strategic leadership, ensuring that every team member contributes to a culture of excellence and shared purpose. Come be a part of something great!

POSITION DESCRIPTION:

This Full-Time position is responsible for all aspects related to our telecommunication infrastructure. This includes responsibilities for special circuits, voice switching, DC power systems, remote cabinets, environmental systems, and DSL/Fiber access networks. The incumbent is responsible for strategic planning, architecture, design, implementation, and operations of these services throughout the company.

WAGE RANGE: $25 - $30 per hour

JOB DUTIES:

• Install, configure, and manage DSLAMs and FTTH equipment.
• Turn up and troubleshoot special circuits.
• Configure, monitor, and troubleshoot voice switching systems.
• Ensure environmental and power systems are functioning correctly.
• Maintain documentation and records of telco equipment and assignments.

·         Monitor systems for trouble and proactively resolve and document issues.

·         Point of contact for other providers and vendors.

·         Primary technician for central office service orders and troubles.

·         After hours support and maintenance activities as needed.

• Participate in on-call rotation.

 SCHEDULE & QUALIFICATIONS:

• Regular hours are Monday – Friday 8am – 5pm.
• Location: Maringouin, LA
• Any combination of education and training equivalent to possession of an Bachelor’s degree in telecommunications or networking.
• Five years of experience supporting Telecommunications networks.
• Working knowledge of DWDM, T1s, voice switching, VoIP, FTTH, DSL, DC power.
• Basic knowledge of TCP/IP, routers, switches, VLANs, network cabling.
• Meta switch, CS1500 and Tellabs experience a plus.
• Standard Driver’s License.  Has and can maintain a good driving record.
• Ability to pass a drug screening 

REQUIRED SKILLS:

• Technical Learning Agility: Picks up on technical things quickly, enjoys the challenge of learning, adapts quickly when facing new problems.
• Quality Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions, sees hidden problems and takes action to solve, looks beyond the obvious and doesn’t stop at the first answers.  Make good decisions based on analysis, wisdom, experience and judgment.
• Action Oriented: works hard with enthusiasm and energy with little supervision, self-motivating and driven for results, uses time effectively and efficiently, follows direction given, provides necessary information to those who need it, gives priority to administrative functions
• Customer Focused: Dedicated to meeting the expectations and requirements of internal and external customers, acts with customers in mind, does not walk away until an issue is resolved.
• Communications: professional and courteous, good listening skills, composed in uncomfortable or stressful situations, relates well to all types of people.

BENEFITS:

• Health/Dental/Vision Insurance for $1/month
• Tele-Health Services
• Preventative Wellness Programs
• 401(k) with 6% Company matching
• Generous paid time off (prorated 14 days in year 1 and earning more each year)
• 10 observed/paid holidays
• Company-paid life insurance - Basic Life & Accidental Death and Dismemberment
• Company-paid short-term disability
• Long term disability
• Tuition Reimbursement Program (professional and personal)
• Voluntary Flex Spending for Medical and/or Daycare
• Voluntary Supplemental Group Term Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance
• Free internet if you live within our service footprint
• On-the-job training

Direct Communications is an Equal Opportunity Employer and provider.

Salary : $25 - $28