Legal Operations Manager

Location: Westwood, Ca
Employment Type: Full-Time
Reports to: Managing Partner

About the Role

We are seeking a proactive, detail-oriented Operations Manager to oversee and optimize the day-to-day administrative, financial, and procedural operations of our growing Personal Injury Law Firm. The ideal candidate will have a strong background in legal operations or office management, with excellent leadership, communication, and problem-solving skills. This role is essential in supporting attorneys and staff to ensure seamless client service, case management efficiency, and overall firm productivity.

Key Responsibilities

Operational Oversight

• Oversee daily operations, ensuring the smooth functioning of all administrative and support functions.
• Implement and maintain efficient systems and workflows for case intake, litigation support, calendaring, and file management.
• Monitor compliance with firm policies, legal regulations, and deadlines.

Team Leadership & Human Resources

• Supervise and support administrative staff, paralegals, and legal assistants.
• Coordinate hiring, onboarding, and training of new staff.
• Conduct performance reviews, manage scheduling, and foster a collaborative team culture.

Financial & Vendor Management

• Manage firm budgeting, invoicing, payroll coordination, and expense tracking in collaboration with accounting.
• Oversee vendor relationships, including office supplies, technology, document services, and medical record retrieval providers.

Technology & Systems

• Administer legal practice management software (e.g., Clio, SmartAdvocate, Filevine).
• Coordinate IT support and improvements to firm technology, cybersecurity, and remote access systems.
• Analyze data and metrics to improve operational efficiency and identify growth opportunities.

Client Experience & Compliance

• Improve client communication protocols and support client satisfaction throughout the case lifecycle.
• Maintain HIPAA compliance and ensure secure handling of confidential information.
• Assist in managing case flow, calendaring critical deadlines, and facilitating trial preparation support.

Qualifications

• Bachelor’s degree in Business Administration, Legal Studies, or related field (required).
• 3 years of experience in law firm operations or office management, preferably in personal injury or litigation.
• Strong leadership and interpersonal skills with a proven ability to manage staff and foster teamwork.
• Experience with legal case management systems, billing software, and workflow automation.
• Excellent organizational, time management, and analytical skills.
• Knowledge of personal injury law processes and terminology is a plus.

Why Join Us?

• Competitive compensation and benefits package.
• Supportive, collaborative team environment.
• Opportunity to make a real impact on firm performance and client service.
• Room for growth in a fast-paced, mission-driven law firm.