What are the responsibilities and job description for the Lead Technician position at Direct Line Global?

Job Description

Founded in 1998, Direct Line has grown from its start in Silicon Valley to become a leading global technology services company, providing data center design, integration, installation, retrofits, maintenance and managed services to the world's leading technology companies.

Catering to a broad spectrum of technology and client requirements, Direct Line employs over 1200 skilled technicians to deliver over 1000 projects annually across data center markets in the US and APAC.

In July 2024 Direct Line was acquired by CBRE and now operates within its Data Center Solutions business. This new ownership presents an opportunity to support and accelerate DL's key strategies to serve the increasing demands of the industry and our clients.

SUMMARY

Direct Line ("DL") is a high growth global technology services company with primary focus in providing design, integration, installation, maintenance and managed services to well-known data center operators and technology companies. Direct Line deploys decades of experience and knowledge through key partnerships with hyperscale technology companies and multi-tenant data center operators that give its clients a competitive marketplace advantage. Direct Line is committed to continually improving our industry through certified training of cutting-edge technicians that deliver superior results with a passion for detail. Direct Line is headquartered in Fremont, California with additional locations in Virginia, Tennessee, North Carolina, New Mexico, the Pacific Northwest, Asia-Pacific and Europe.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Installation / decommissioning of network and cabling infrastructure in a Data Center environment.
Deliver sustainable and repeatable solutions and processes, always with an eye on improvement.
Provide structured feedback on project progress to Stakeholders.
Exhibit quality workmanship on all work and maintain Data Center cleanliness.
Follow all production, safety and quality standards, codes, and industry best practices.
Collaborate with various Stakeholders to remove project obstacles.
Reading and comprehending blueprints and building documentation / redline work.
Broad understanding of Data Center infrastructure technologies.

SKILLS AND QUALIFICATIONS

Knowledge and use of basic telecom hand tools.

Must be capable of leading a crew of 1-5 technicians.

Must understand customer service, perform job walks and communicate with customer for job requirements.

Accept responsibility of outcome of work performed by him / her and / or by employee that directly report to him / her.

Clear understanding of job safety requirements.

Be able to read and understand job floor plan.

Should be familiar on wiring schemes and wiring testing.

Should be able to pull all types of low voltage cables.

Should understand and be capable in performing field terminations and labeling.

Capable of maintaining orderly paperwork, capable of running midsize to large projects and service jobs.

Possess skill to layout MDF and IDF closets, be able to dress all types of cable and perform all types of terminations and should include basic understanding of fiber equipment, all types of cable and fiber terminations.

Basic understanding of both copper and fiber cable testing and troubleshooting.

Capable of working in Data Centers.

Shall be able to work on analog, DSL, and be able to extend T1 lines.

Be able to patch network equipment.

Reports to Operations Manager and take daily directions from Technician, Technician II, Lead Technicians, Senior Technicians and Advance Senior Technicians.

Track and submit timesheets for crew reporting

Perform job walks

Maintaining paperwork and running service jobs

Copper / Fiber (term, test, splice, troubleshoot)

Responsibly of outcome for work

Track and submit timesheets for crew

Effectively communicate with Foreman, Leads, Tech)

Understanding metrics / SLA's and able to track

Knowledge and understanding of network Handover

Track lessons learned as they occur

Coordinates with QAQC on quality status walks

Knowledge and understanding of Project Close Out

Identify the tech's strengths and weaknesses

LI-onsite

CBRE | DIRECTLINE, a CBRE Data Center Solutions business, is a leading technology infrastructure services provider enabling mission critical data center infrastructure for the world's technology leaders. Catering to a broad spectrum of technology and client requirements, 1200 skilled technicians deliver over 1000 projects annually across data center markets in the US and APAC. DL has proven success in the deployment of next-generation infrastructure technologies across the data center lifecycle; from design & planning, install & build through Day 2 maintenance, technology upgrades & retrofits, including delivering the latest wave of AI / ML platforms.

For more information on how Direct Line can support your technology infrastructure requirements, please visit : www.dl-global.com

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