What are the responsibilities and job description for the Agency Operations Specialist position at Direct Online Marketing?
We’re seeking extraordinary people who want to contribute to a fast-growing digital marketing agency with a proven track record of success for clients around the world.
As Agency Operations Specialist, you’ll be responsible for a number of activities that support both our agency's stability and growth. Some of the needs will be recurring, which will be supplemented by a stream of new challenges. If you enjoy variety while still getting projects past the end line, you’re reading about the right career opportunity.
We believe in providing direction and support - not micro-managing, so you’ll need to be comfortable functioning in ambiguous situations to be able to complete the goal. You’ll have freedom in how you go about accomplishing your work as long as end results meet prescribed standards.
Team members carry a great work-life balance and directly make an impact on our company as well as the lives of our clients, communities, and fellow team members.
ABOUT THE POSITION
You will report to the head of Agency Operations, work closely with other leadership members and interface with many different team members.
While your activities will likely vary significantly day-to-day, it will include:
- Sales Support: Write and edit proposals and other sales collateral; coordinate meetings; and manage data using our tools.
- Research: Conduct research and gather valuable insights to support decision-making and strategic planning.
- Writing: Craft compelling copy for marketing and sales materials.
- Special Projects: Take full ownership of key tasks, ensuring nothing falls through the cracks. Examples might include leading internal committees; generating reports and analysis; or taking lead on a new initiative.
- Communication: Act as a liaison between teams and vendors, ensuring projects are managed efficiently from start to finish.
- Meeting Coordination: Organize and prepare meetings, create agendas, take notes, and follow up on action items.
This position offers opportunities for mentorship, learning, and personal and professional growth.
WHO YOU ARE
You will have 2 years of experience in an office setting. This work should have been concentrated in either workplace management / administration, or sales and marketing project coordination. Bonus points if you have agency experience or worked in other fast-paced industries.
Additionally, you have the following:
- A minimum of 1-year of customer service experience
- Excellent written and verbal communication
- Strong organizational and project management skills with the ability to handle multiple priorities with overlapping deadlines
- A detailed, independent-work orientation
- Comfort with ambiguity - being flexible & adaptable with a willingness to learn and ‘roll up your sleeves’ wherever needed
- Outstanding computer skills
- Basic understanding of sales principles and customer service practices
- A Bachelor’s degree in Business or a marketing-related field or similar competency through equivalent work experience
The following experiences are a plus:
- Marketing automation platforms (Hubspot, MailChimp, etc.)
- Foreign language skills
WHY WORK AT DOM?
At a mid-sized agency, you can move the needle more than at a larger agency. Plus, you get to be part of a team of talented, hard-working individuals. We take our ‘No Jerks’ policy seriously here. If you share that same personal policy and live in or want to move to the Greater Pittsburgh region, we want you to apply!
We appreciate the benefits of working remotely and offer a telecommuter-friendly hybrid schedule that allows you to work from home four days per week. We also highly value the benefits of a culture that comes from in-person collaboration, where we can do amazing work while creating long-lasting relationships. That’s why we look forward to having everyone together on Thursdays.
DOM is in the top 3% of all Google partner agencies worldwide, helping our clients grow their businesses through digital advertising, search engine optimization, creative services, analytics, and a full suite of digital marketing services. Our agency is certified by Microsoft and Semrush with dozens of 5-star reviews on Clutch, G2 and Google.
Established in 2006, we’re a stable and growing leader delivering excellent results to our clients who say things like:
- “DOM constantly pushes the envelope. They’re great communicators and are fun to work with, too.”
- “Working with DOM is like working with colleagues who have our company’s best interest at heart.”
- “I’m approached daily by other digital marketing agencies who want to pitch their company to me, but I never consider anyone else.”
We also have rave reviews on Glassdoor and have been voted one of Pittsburgh’s best places to work with employees who say things like:
- “The people are what makes this company great.”
- “You will be appreciated, challenged, and rewarded.”
- “An agency where you can grow with confidence.”
We offer a competitive benefits package that includes health, dental, vision, and short-term disability insurance; 401(k) with company match; and annual profit sharing.
Direct Online Marketing is an Equal Opportunity Employer (EOE).
