What are the responsibilities and job description for the Customer Experience Service Sr. Consultant TS/SCI & Full Scope Poly position at Direct Recruit Agency LLC?
About the job Customer Experience Service Sr. Consultant TS / SCI & Full Scope Poly
Permanent
Position : Customer Experience Service Sr. Consultant
Company Overview :
Direct Recruit Agency is a leading staffing and recruiting agency providing top talent to companies across various industries. Our mission is to connect exceptional candidates with exceptional companies, and we are dedicated to helping our clients achieve their business goals through top-notch talent acquisition.
Job Summary :
We are currently seeking a highly skilled and experienced Customer Experience Service Sr. Consultant to join our team in Fairfax, Virginia. In this role, you will be responsible for providing excellent customer service and support to our clients, ensuring their satisfaction and loyalty. The ideal candidate will have a strong background in customer service, as well as experience in project management and consulting.
Key Responsibilities :
- Responsible of developing texting strategy and plans with our client, cross-service teams and third-party partners.
Require a deep understanding and extensive experience with AVAYA, ARCHITECTURE, DESIGN, IMPLENTATION and TESTING.
Experience working with AVAYA C IMPLEMENTATION AND SERVICE RELATED work.
Experience in working in the support field and Direct Customer Interactions.
Strong technical knowledge and experience with AVAYA's product portfolio and system manager.
Knowledge and experience with AVAYA Contact Center Portfolio
Qualifications :
We Offer :
If you are a highly motivated and customer-focused individual with a passion for providing exceptional service, we want to hear from you! Apply now to join our team at Direct Recruit Agency and make a positive impact on our clients' experience.
Package Details
REFFERAL INCENTATIVE 5K
