What are the responsibilities and job description for the Vice President of Customer Success position at Direct Recruiters Inc.?
Client Summary :
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- Conversation AI company designed for healthcare.
- Focuses on streamlining phone-based administrative tasks within revenue cycle management.
- Utilizes AI and cloud technologies to enhance workforce productivity and job satisfaction.
- Key offering : PayerVA Console, a SaaS platform with intelligent virtual agents and claims processing automations.
- Operated by a team of seasoned health and voice tech experts.
- Supported by top venture capital firms specializing in AI and cloud innovation.
Position Responsibilities :
Manage a team of 2 direct reports, including a team member who applied for this role. Provide guidance, mentorship, and career development opportunities.
Oversee the implementation of our technology solutions, working closely with Customer Success Managers (CSMs) or Account Managers (AMs) to ensure seamless client onboarding.
Identify and execute upsell opportunities, including adding seats and expanding service offerings.
Utilize expertise in RCM to advise on customer workflows and optimize their operations.
Experience & Skills :
Required Experience and Qualifications :
Competitive compensation package with base salary of about $200,000 a year (USD) plus employee stock options.
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Salary : $200,000
