Embark on the next step in your career journey with Direct Travel!

As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us! 

POSITION IS REMOTE/HYBRID (Depending on distance from the Ottawa, Ontario Office) 

Expedition Expectations       

As a key member of McCord Travel, a Direct Travel Company team, the Senior Corporate Travel Advisor you will be responsible for collaborating directly with the director and team in an exclusive environment that caters to our long-standing business and public sector clients.

                                                                                                    Passport to Success     

• Managing all aspects of client travel reservations 
• Developing creative solutions to serve client needs   
• Keeping up to date with industry developments
• Fulfilling complex and unusual travel requests
• Reviews all reservations for travel policy and procedure compliance    
• Advising clients on lowest fare and routing option    
• Ensures that all reservation files pass quality control prior to ticket issuance    
• Follows all policy and procedures as outlined in the training manual    
• Provides quality service to each corporate client    
• Supports preferred vendor agreements    
• Responsible for developing relationships with travel arrangers and travelers    
• Call backs to clients; Updating profiles    
• Researching client needs or special requests when required    
• Supporting team members with client requests    
• Solid knowledge of domestic and international corporate travel, international fare construction, and airline routings
• Ability to act with absolute discretion 
• Able to work business hours Monday to Friday, with a willingness to occasionally work other hours as needed

Going the Extra Mile       

• Minimum 2 years’ experience as corporate travel advisor    
• Bilingual in English and French is required
• Travel School Graduate preferred    
• Experience with Domestic, Transborder and International reservations  
• Hands on Car/ Hotel reservation knowledge    
• Extensive knowledge and experience on designated GDS – Travelport Apollo    
• Excellent customer service ability   
• Solid communications techniques 
• Excellent attention to detail and accuracy    
• Problem solver and ability to think ‘outside the box’ for customers    
• Team player    
• Ability to be flexible and multi-task
• Must be able to lawfully work in the Canada and have unrestricted work authorization for Canada. 
• This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. The company is led by CEO Christal Bemont and Executive Chairman Steve Singh, noted business investor and founder of Concur. Direct Travel has offices in over 80 locations and is currently ranked among the top providers of travel on Travel Weekly’s Power List. For more information, visit www.dt.com.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.