Demo

IT Support Analyst II

DirectedLINK
Cypress, CA Full Time
POSTED ON 2/23/2025
AVAILABLE BEFORE 5/9/2025

TITLE : IT SUPPORT ANALYST II

DAYS / HOURS : M-F / 6AM-3PM mt

HYBRID : 3 IN / 2 OUT

TYPE : CONTRACT-TO-HIRE (6 months)

LOCATION : SCOTTSDALE, AZ

HOURLY PAY : $30-$33

INDUSTRY : MANUFACTURING AND DISTRIBUTION

COMPANY INFO

Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.

  • Great company culture with emphasis on collaboration and team building
  • Growth opportunity
  • Minimal outsourcing

ROLE : The IT Support Analyst II is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications / technology problems and issues, and training of technology.

REQUIRED & PREFERRED QUALIFICATIONS

  • Bachelor’s Degree or equivalent work experience in a related field required
  • IT certifications or equivalent work experience preferred
  • 3 years’ experience supporting desktop and application technologies required such as Dell desktops / laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners
  • 2 years’ experience supporting the following applications and technologies preferred :
  • Trend Micro Antivirus

  • Citrix
  • Active Directory
  • TCPIP, DNS, DHCP, WINS
  • VPN client configuration
  • Microsoft Exchange / Outlook : Creating rules
  • Microsoft Excel : understanding Macros and formulas
  • Internet Explorer, Chrome, HTML, Win install, internet / intranet support issues
  • Help Desk Incident Management Software
  • SQL or Microsoft Access database
  • Remote control tools – Bomgar preferred
  • Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
  • Salary : $30 - $33

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