What are the responsibilities and job description for the IT Support Analyst II position at DirectedLINK?
TITLE : IT SUPPORT ANALYST II
DAYS / HOURS : M-F / 6AM-3PM mt
HYBRID : 3 IN / 2 OUT
TYPE : CONTRACT-TO-HIRE (6 months)
LOCATION : SCOTTSDALE, AZ
HOURLY PAY : $30-$33
INDUSTRY : MANUFACTURING AND DISTRIBUTION
COMPANY INFO
Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry.
Great company culture with emphasis on collaboration and team building
Growth opportunity
Minimal outsourcing
ROLE : The IT Support Analyst II is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications / technology problems and issues, and training of technology.
REQUIRED & PREFERRED QUALIFICATIONS
Bachelor’s Degree or equivalent work experience in a related field required
IT certifications or equivalent work experience preferred
3 years’ experience supporting desktop and application technologies required such as Dell desktops / laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners
2 years’ experience supporting the following applications and technologies preferred :
Trend Micro Antivirus
Citrix
Active Directory
TCPIP, DNS, DHCP, WINS
VPN client configuration
Microsoft Exchange / Outlook : Creating rules
Microsoft Excel : understanding Macros and formulas
Internet Explorer, Chrome, HTML, Win install, internet / intranet support issues
Help Desk Incident Management Software
SQL or Microsoft Access database
Remote control tools – Bomgar preferred
Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a IT Support Analyst II?
Sign up to receive alerts about other jobs on the IT Support Analyst II career path by checking the boxes next to the positions that interest you.
