What are the responsibilities and job description for the Video Teller (Not Remote) Job at Directions Credit Union in Toledo position at Directions Credit Union?
Essential Duties and Responsibilities :
The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.
- Maintains excellence in delivering member service and exceeding the credit union and department service standards; greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member service.
- Through video transmission via the ITM process a variety of lobby and drive thru financial transactions including, but not limited to, deposits, payments, transfers, check cashing and withdrawals. Ensures that proper endorsements and identification are obtained and follows credit union policies and procedures.
- Maintain thorough knowledge of the credit unions' products and procedures, while strongly advocating our digital channels and always educating members on the ease of these services.
- Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers.
- Cross-sells credit union products by answering inquiries; informing customers of new services and product promotions; ascertaining member's needs; directing members to a branch representative.
- Process all member requests, i.e. cash share drafts / checks and process withdrawals;, cash advances, etc.
- Balance checks and electronic entries at the end of the shift and compare totaled amounts to computer generated balance sheet. Research and resolve discrepancies. Report any discrepancy to the supervisor as necessary.
- Review items presented via remote channels (ATM / ITM, Mobile, Merchant). Review to include, but not limited to image quality standards and proper endorsements, loss prevention procedures, and account status and history. Deliver compliance notices to members as required based on item review.
- Other duties as assigned.
- The employee is responsible for reading and shall strictly adhere to all policies, rules and regulations, and training that have been or that may hereafter be established by or applicable to Company for the conduct of its employees, and further, Employee shall strictly adhere to all the provisions of the Company's handbook(s).
Directions Credit Union is an Equal Opportunity Employer AA M / F / Vet / Disability or other characteristic protected under federal, state, or local law.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
