What are the responsibilities and job description for the Full Time Call Center Agent NRH-DC position at Directors Choice?
If You Are An Amazing Call Center Agent, We Want You!
Apply Today And Work With Us!
Directors' Choice is seeking positive and professional Bilingual Call Center Agents. In this role you will be responsible for delivering a Best in Class customer support experience, and your passion for providing exceptional customer service will contribute to our high level of customer satisfaction.
At Directors' Choice our work environment is very different from many other communications centers. We strive to be fair and consistent and to promote an environment of trust and loyalty. We are a premier provider of answering services to the North American funeral industry.
Our ideal candidate will need to possess a Positive Attitude, be customer service oriented, and have strong communication skills. Our jobs require people that are very detail oriented. We handle calls for a large number of accounts and so there is always a lot of activity and new challenges to face and resolve daily!
This is an in Office position
Compensation: $19.00 an hour
Shifts Available:
- Full Time
- Various Shifts available
- Must be able to work a Saturday or Sunday each week
- Training will start on 4/14/25
The Essential Duties of our Representatives are:
- Obtain customer information by answering telephone calls, interviewing callers and verifying information.
- Document all necessary and needed information.
- Follow all required processes and procedures.
- Attend and successfully complete required Call Center training.
The Skills and Qualifications we look for are:
- Demonstrated verbal and written communication skills (English/Spanish), specifically: spelling, grammar and diction.
- Use professional phone voice communicating customer care and concern.
- Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
- Demonstrated accurate and fast typing skills.
- Use PC/computer skills in the Microsoft Windows environment.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Minimum of a High School Diploma or GED and be 18 years of age.
- Must be fluent in Spanish and English
Our Benefits for Full Time Employees Include:
- Employee Stock Ownership
- Full Medical, Dental, Vision benefits
- Paid Vacations (up to 4 weeks per year over time)
- Traditional 401K and Roth 401K options with company matching
- Free Life Insurance policy
- Legal Assistance, and more!
Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Apply today!
Salary : $19
