What are the responsibilities and job description for the Help Center Technician position at Directors Investment Group?
Does this describe you?
Organized
Adaptable
Disciplined
Detail-Oriented
If so, let’s talk!!
We are in the hunt for a talented and creative thinker to join our team as a HELP CENTER TECHNICIAN! The Help Center Technician plays a crucial role in ensuring the effective use of Funeral Directors Life software, programs, and sales tools within the funeral industry. This job exists to provide training and solve problems, making funeral directors' work easier and more efficient. By working with supervisors and teammates, the Help Center Technician helps improve our products, supporting our mission to offer great service and innovative solutions to our clients.
Responsibilities:
- Training responsibilities include scheduling and setting up webinars with customers all across the country.
- Answering troubleshooting calls for several different applicants, programs, and sales tools.
- Performing QA duties to grow and develop our sales programs and tools.
- Work closely with other departments to gain a better understanding of how our products affect internal and external customers.
- Conduct and join many brainstorming sessions on training ideas, and product development.
Qualifications:
- Ability to be personable and versatile - and a great communicator
- Creative problem resolution skills
- Ability to use a personal computer and work within a Windows based environment including Office 365(MS Office)/Skype for Business/Company Specific Software.
- Strong organizational skills
- Dependability, integrity and compassion are a must
- Commitment to company value
About Funeral Directors Life
Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), offers an award-winning workplace that is truly one-of-a-kind.
Funeral Directors Life is a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families every year. With Funeral Directors Life’s preneed programs, at-need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses and increasing profitability in a rapidly changing marketplace.
DIG has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly.
Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."
So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.
An Equal Opportunity Employer
Salary : $40,000
