What are the responsibilities and job description for the Telephonic Patient Service Specialist - Full Time, On Site position at DirectRx Specialty Pharmacy?
Elevate Patient Care with DirectRx Pharmacy!
Join our team as a Patient Service Specialist and play a vital role in delivering comprehensive pharmacy services. At DirectRx Pharmacy, a proud recipient of the "Top 100 Best Places to Work in Michigan" award and serving over 14,000 active patients, we are committed to excellence.
About the Position:
As a Telephonic Patient Service Specialist, you will be at the forefront of educating and assisting patients with their healthcare needs. Your responsibilities encompass a diverse range of tasks, with a primary focus on delivering high-quality patient care and support telephonically. This role is based 100% in-office, featuring a Monday-Friday schedule with alternating weekends.
Our Expectations:
Our Patient Service Specialist role is integral to our patient-centered approach. We are seeking candidates who can exemplify outstanding telephonic communication skills, display creative and strategic thinking, pay meticulous attention to detail, exude unwavering confidence, and showcase a strong eagerness to learn.
Key Responsibilities:
- Act as a vital liaison for DirectRx, calling patients to ensure they receive comprehensive pharmacy services.
- Accurate and thorough input of patient data.
- Engage in comprehensive communication with patients regarding therapy.
- Schedule initial fills and refills with patients and caregivers.
- Respond promptly to patient needs.
- Educate patients on compliance as necessary.
- Support the transfer of patient prescriptions as directed by the pharmacist.
Key Competencies:
- Excellent written and verbal communication skills.
- Strong interpersonal and relationship-building skills.
- Effective organization and prioritization of tasks.
- Demonstrated creative, strategic, and systemic thinking.
- High level of confidentiality.
- Results-driven approach.
- Strong organizational skills.
Join DirectRx Pharmacy, where you'll be a part of a top-tier healthcare provider, serving over 14,000 active patients, and contributing to our mission of excellence. Become an integral part of our patient care team as we shape the future of healthcare together.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you comfortable working in a fully onsite office setting in Troy, MI?
Experience:
- Telephonic Patient Service: 1 year (Required)
Work Location: In person
Salary : $18
