What are the responsibilities and job description for the Sr. Dir, Tech Service Mgmt position at DIRECTV?
DIRECTV is seeking a visionary and experienced Sr. Director of Technology Service Management to lead and shape the strategic direction of our technology services function. This key leadership role will be responsible for setting multi-year strategies, managing a team of significant size through several department directors, and making final decisions on operational matters. The ideal candidate will have a proven track record of driving continuous improvement, optimizing processes, and implementing innovative technologies to enhance service delivery. This position plays a crucial role in aligning technology services with overall business objectives and ensuring operational excellence across the organization.
Here's what you’ll do :
- Develop and implement a multi-year strategic plan for the technology service management function, aligning with overall business goals and IT objectives.
- Lead and mentor a team of department directors, fostering a culture of innovation, collaboration, and continuous improvement.
- Make final decisions on operational matters related to technology service management, ensuring efficient and effective service delivery.
- Engage with executive-level stakeholders, both internal and external, to discuss and resolve complex technical and non-technical issues.
- Drive process optimization initiatives, recommending and implementing new technologies and methodologies to enhance service management capabilities.
- Oversee the development and maintenance of service level agreements (SLAs) and key performance indicators (KPIs) for technology services.
- Manage budgets and resources across multiple departments within the technology service management function.
- Lead change management initiatives to support the adoption of new technologies and processes across the organization.
- Collaborate with other senior leaders to ensure alignment between technology services and other business functions.
- Stay informed about industry trends, emerging technologies, and best practices in IT service management.
- Develop and maintain relationships with key vendors and technology partners.
- Ensure compliance with relevant regulations, standards, and company policies across all technology service management activities.
- Represent the technology service management function in executive meetings and board presentations.
- Lead crisis management efforts related to major technology service disruptions or incidents.
- Foster a customer-centric approach to service delivery, ensuring high levels of user satisfaction and support.
What you’ll need to be successful :
This Sr. Director of Technology Service Management position offers an exciting opportunity for a seasoned technology leader to shape the future of our IT service delivery. The ideal candidate will combine strategic vision with operational expertise to drive continuous improvement, foster innovation, and ensure the delivery of high-quality technology services across the organization. This role requires a dynamic individual who can navigate complex technological landscapes while consistently aligning service management initiatives with broader business objectives.
This position requires, but is not limited to, 10% travel.
This is a remote position that can be located anywhere in the United States. #LI-Remote
A career with us comes with big rewards :
DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.
The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
DIRECTV WAGE ZONES $154,850 - $281,060
Low (N1) : $154,850 - $232,180
Mid (N2) : $163,000 - $244,400
High (N3) : $179,300 - $268,840
Top (N4) : $187,450 - $281,060
Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.
Apply today!
Fair Chance Ordinance Notice for Los Angeles County applying for jobs at DIRECTV
Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process
Salary : $187,450
