Business Process Consultant

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.

We are seeking a highly skilled Business Process Consultant to work in Annapolis MD (Hybrid).

Job Summary:

The Business Process Consultant will lead requirements gathering, business process analysis, and organizational change management (OCM) efforts to support the successful adoption of ServiceNow solutions within the State of Maryland. The consultant will also lead the development of end-user training and communication plans.

Key Responsibilities:

• Facilitate business process discovery and map workflows across HR, IT, and administrative offices
• Lead requirements gathering sessions and create user stories for technical teams
• Design and execute the OCM plan, including internal roadshows, town halls, and user outreach
• Create training materials for end users, including help desk staff and administrative users
• Track adoption metrics and adjust strategies to enhance user engagement and satisfaction
• Support pilot user onboarding and feedback analysis

Required Qualifications:

• 5 years of business analysis or change management experience
• Experience with enterprise software rollout and adoption strategies
• Strong skills in process mapping, documentation, and facilitation
• Proven success in designing and executing end-user training

Preferred Qualifications:

• Familiarity with ServiceNow, Workday, or comparable platforms
• Prosci or other OCM certification
• Experience with ITIL or Agile environments

If you thrive on solving complex problems and building meaningful connections, we'd love to hear from you. Join our team and make an impact today!

Physical and Mental Qualifications:

• Maintain focus and awareness throughout scheduled working hours.
• Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
• Lift and move objects weighing up to 15 pounds as needed.
• Exhibit excellent verbal and written communication skills, with a strong command of the English language.
• Demonstrate the ability to work independently while also collaborating effectively as part of a team.
• Quickly learn and retain routine tasks and processes.
• Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
• Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
• Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.