What are the responsibilities and job description for the Contract Performance Leader position at DirectViz Solutions, LLC?
Required Qualifications
- Bachelor's degree in Business, Information Technology, or a related field. In lieu of a degree, a minimum of 15 years of call center management experience will be accepted.
- Minimum of 10 years of supervisory, leadership, and management experience.
- Direct hands-on computer experience in a Tier 3 application help desk support environment.
Additional Skills
- Proven track record of successfully managing complex IT operations and support teams.
- Strong background in Information Technology/Service Management frameworks and methodologies, including ITIL, CMM, ISO, HDI, and AGILE methodologies.
