What are the responsibilities and job description for the Government IT Services Manager position at DirectViz Solutions, LLC?
Required Skills and Qualifications
- Education: Bachelor's degree in Business, Information Technology, or a related field. In lieu of a degree, a minimum of 15 years of call center management experience will be accepted.
- Direct hands-on computer experience in a Tier 3 application help desk support environment.
- Proven track record of successfully managing complex IT operations and support teams.
Strong background in Information Technology/Service Management frameworks and methodologies, including:
- ITIL (Information Technology Infrastructure Library)
- CMM (Capability Maturity Model)
- ISO (International Organization for Standardization)
- HD I (Help Desk Institute)
- AGILE methodologies
