What are the responsibilities and job description for the Senior Program Director position at DirectViz Solutions, LLC?
About Us
DIRECTVIZ SOLUTIONS, LLC is a dynamic government contractor committed to delivering innovative IT solutions. Our team provides cutting-edge technology services designed to achieve success and exceed expectations.
We prioritize our employees as our greatest asset, offering competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.
Job Responsibilities
Oversight of IT operations critical to mission success and operational readiness. Senior on-site liaison between the client and the Contractor, ensuring seamless communication and operational alignment.
Leadership and direction for contractor personnel across multiple domestic and international locations, including Alaska, Hawaii, and the Middle East. Primary point of contact between the contractor and the client, ensuring continuous and efficient IT support in accordance with all applicable regulations and safety standards.
Key Requirements
Bachelor's degree in Business, Information Technology, or a related field. In lieu of a degree, a minimum of 15 years of call center management experience will be accepted. Minimum of 10 years of supervisory, leadership, and management experience is also required.
Direct hands-on computer experience in a Tier 3 application help desk support environment. Proven track record of successfully managing complex IT operations and support teams.
DIRECTVIZ SOLUTIONS, LLC is a dynamic government contractor committed to delivering innovative IT solutions. Our team provides cutting-edge technology services designed to achieve success and exceed expectations.
We prioritize our employees as our greatest asset, offering competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.
Job Responsibilities
Oversight of IT operations critical to mission success and operational readiness. Senior on-site liaison between the client and the Contractor, ensuring seamless communication and operational alignment.
Leadership and direction for contractor personnel across multiple domestic and international locations, including Alaska, Hawaii, and the Middle East. Primary point of contact between the contractor and the client, ensuring continuous and efficient IT support in accordance with all applicable regulations and safety standards.
Key Requirements
Bachelor's degree in Business, Information Technology, or a related field. In lieu of a degree, a minimum of 15 years of call center management experience will be accepted. Minimum of 10 years of supervisory, leadership, and management experience is also required.
Direct hands-on computer experience in a Tier 3 application help desk support environment. Proven track record of successfully managing complex IT operations and support teams.
