Service Management-ITIL

Job Description

Job Description

DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Through the expertise and dedication of our talented team, we provide cutting-edge technology services designed to achieve success and exceed expectations.

At DVS, we prioritize our employees as our greatest asset. We offer competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, and robust employee recognition and appreciation programs.

DirectViz Solutions (DVS), is seeking a  Service Management-ITIL team member  in  Fort Huachuca, Arizona.   The ideal candidate will possess experience with  ITIL Service Management practices.

Essential Job Duties :

• Working directly with RCC-C leadership and in close cooperation with the Service Management-ITIL process SME :
• Coordinate with stakeholders to identify and communicate ITSM vision, mission, strategy, benefits, and deliverables
• Identify ITIL process requirements, goals, and associated KPIs for implementation, ongoing management, and improvement within the organizational ITIL practice, in accordance with ITIL best practice guidance
• Provide organizational guidance on ITIL based process areas and strategize to drive efficiencies
• Assess existing process capabilities and associated metrics to identify and take action on improvement opportunities
• Develop data collection, analysis, and reporting methodologies to measure process effectiveness and efficiency, as well as organizational capabilities
• Ensure process related documentation supports government policies and effectively describes processes, SOPs, and TTPs to promote organizational adherence to process activities and goals
• Manage direct reports to adhere to organizational policies and requirements
• Mentor and guide ITIL-SM process managers to develop, manage, and improve process documentation, activities, and metrics
• Mentor and guide ITIL-SM process managers in the development and delivery of ITIL based training programs to ensure compliance with organizational goals and process requirements
• Mentor and guide ITIL-SM analysts to effectively gather, interpret, trend, and report on process related data
• Mentor and guide additional ITIL-SM staff in the execution of their duties to increase the efficiency and effectiveness of all ITIL-SM related functions
• Other duties as assigned

Minimum Requirements :

ADDITIONAL INFORMATION :

Physical and Mental Qualifications :

DirectViz Solutions, LLC (DVS) is an equal opportunity employer who prohibits discrimination and harassment against any employee or applicant for employment based on race, , sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.