Technical Writer

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!

Position Overview:

We are seeking a skilled Technical Writer to support the ServiceNow platform. This role involves creating, maintaining, and improving technical documentation for various ServiceNow modules and applications, ensuring clarity and usability for both technical and non-technical audiences. The position focuses on capturing technical details and transforming them into user-friendly materials, contributing to the success and efficiency of the ServiceNow platform and its related processes.

Key Responsibilities:

• Gather and analyze technical requirements to produce clear, concise, and user-focused documentation for ServiceNow modules such as SecOps, IRM, and CAM.
• Collaborate with cross-functional teams to capture technical content and ensure alignment with organizational goals.
• Develop and maintain operational manuals, configuration documents, and process guides for the ServiceNow platform.
• Support Agile practices by providing documentation aligned with iterative development cycles and ensuring rapid updates.
• Contribute to the automation of activities, including those aligned with NIST RMF, through precise and actionable documentation.
• Enhance customer experience and success by presenting complex technical concepts in an accessible manner.
• Ensure documentation supports performance-based deliverables, emphasizing ServiceNow best practices and resiliency.

Qualifications:

• Bachelor’s degree in Technical Writing, Technical Communication, English, or a related field; or a combination of 5 years of relevant experience.
• Proven experience with ServiceNow products, including familiarity with technical content development for ServiceNow modules and applications.
• Strong collaborative writing skills and ability to work with stakeholders to capture and refine technical information.
• Exceptional attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills, with a strong focus on technical accuracy and clarity.
• US Citizenship required.

Physical and Mental Qualifications:

• Be able to maintain awareness during scheduled working hours.
• Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
• Able to lift up to 15 pounds.
• Excellent verbal and written communication; good command of the English language
• Execute tasks independently and work as a team.
• Learns and memories routine tasks.
• Strong organizational, grammar, business correspondence, and self-management skills
• Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
• DVS retains the right to change or assign other duties to this position.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.