Car Wash General Manager

We are excited to present a RELOCATION OPPORTUNITY to beautiful Coeur d’Alene, Idaho for a leadership position tailored for a results-oriented individual ready to manage this location like it is their own establishment. This role involves overseeing sales, hiring, training, managing staff, scheduling, and timekeeping. At Dirty Birdy Car Wash, our mission is to provide “A Fun Experience for the Entire Family!” We are looking for candidates who embody our company values: smart, kind, and driven individuals eager to connect with their team and be part of a vibrant lake community. Our vision is to offer a Disneyland-level experience for car washes by doing things the DB way: fast, clean, and fun for everyone!

Our grand opening is set for Memorial Day, May 23, 2025, and we aim to have our team hired by March 15, 2025. Join us in celebrating our community’s patriotism and help build the next great chain of car washes in America. Let’s make car washes GREAT AGAIN and create a fun experience for the entire family!

Job Category: Operations

Requisition Number: GENER00100

Schedule: Full Time

Salary: $80,000- $100,000 based on experience

Job Details

Description

The General Manager will work on-site at the car wash, greeting and interacting with customers and leading a team by example. This person will be responsible for establishing and maintaining customer service, overseeing the operation of a location, ensuring maximum sales through world-class customer service, and providing a high-quality customer experience.

Benefits include bonuses, free car washes, health benefits, and a 401k program with a company match. As we build our brand, we believe that when we win, our colony wins with us.

Duties:

- Hires and retains a great team of smart, kind, and driven individuals.

- Invests time to help each team member achieve their personal and professional goals.

- Regularly provides feedback on performance, offering opportunities to improve skills.

- Continuously learns and enhances their leadership skills.

- Grows top-line revenue and membership by ensuring that every guest is greeted with enthusiasm and kindness.

- Is committed to providing a clean and safe environment for both the team and guests.

- Embraces the intellectual challenge of learning about the soaps and unique equipment used to give customers a clean, shiny, dry car.

- Collaborates with outstanding maintenance experts to help maintain the soap and equipment.

- Enjoys working outdoors with the team while actively teaching, coaching, and inspiring colleagues.

- Delivers a positive customer experience that is worth sharing.

- Ensures compliance with all policies and procedures through regular meetings and training for team members.

- Handles discipline and termination of team members as necessary and in accordance with policy.

- Trains and develops team members in all aspects of the Dirty Birdy Car Wash business, including service, cashiering, and safety.

- Oversees the productivity, breaks, and daily scheduling of all team members.

- Monitors the location's financial performance and contributes to reaching financial goals.

- Orders, stocks, and maintains merchandise and inventory for the location.

- Addresses vehicle damage claims with urgency.

- Ensures the location is clean and well-maintained; performs and/or delegates general housekeeping and maintenance responsibilities as needed.

- Assists customers in locating products, resolving complaints, or providing information; directs customers to other departments as necessary.

- Uses a membership approach when interacting with new customers.

- Performs other duties as assigned.

Qualifications and Requirements:

· Strong leadership and communication skills.

· Record of developing Team Members and Leaders

· Self-motivated, and results-driven leader.

· Record of driving results (revenue, EBITDA, etc.)

· Excellent customer service skills.

· Experience leading a membership model (preferred)

· Experience managing a preventative maintenance program or something similar (preferred)

· Must be able to read, count, and write accurately.

· Must be able to work various hours, weekends, and holidays.

· Must be able to smile and maintain a clean appearance as per the dress and grooming standards.

· 2 years or more of being responsible for the results of a high-performing store, location, or company.

· Hiring the right Team Members

· Training and Mentoring Team Members

· Managing Cost/Expenses/Scheduling

· Ensure product and location always represent company standards on site (brand, cleanliness, product quality)

· Responsible and familiar with Profit and Loss Statements

· Retail experience preferred.

· High school diploma or equivalent, college degree preferred.

· Prolonged periods standing and working on cash register or related equipment.

· Must be able to lift up to 50 pounds at times.

· Must have a valid driver’s license.

Work Environment and Physical Demands:
Person will work outside in a loud environment due to car wash equipment. The person will be in constant motion and will have physical activities, such as lifting (0-50 lbs.), bending, reaching and stooping.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid training

Ability to Relocate:

• Coeur d'Alene, ID 83815: Relocate before starting work (Preferred)

Work Location: In person

Salary : $80,000 - $100,000