Cookie Shop Assistant Manager

Dirty Dough is a premier cookie company with a mission to deliver memorable guest experiences while focusing on the inside! Dirty Dough specializes in selling cookies that are engineered from the inside out, with cookies featuring some combination of layers, mix-ins, or filling within the dough.

The unique flavor profiles and trademark gooey goodness of our cookies set us apart from other cookie-cutter brands.

At Dirty Dough, we are obsessed with details and even more obsessed with positively investing in our team. Dirty Dough strives to be a relatable, real-life brand that doesn’t take itself too seriously. Our tagline, “Proudly unique, inside and out”, refers to both our cookies and our people. We’re all about substance and authentic goodness. Join this team on the precipice of massive growth and become a part of a terrific growing brand.

POSITION OBJECTIVE

We are looking for a professional, customer service-oriented Assistant Manager to oversee daily operations for the Dirty Dough store in Mesa. Looking for that amazing leader that can be flexible in their schedule, has the ability to work shifts into evening, may have closing shifts. As the Assistant Manager, you will work in and supervise all operational and organizational standards of the store. Your duties will include undertaking management tasks, monitoring inventory levels, and making sure that all operations are running smoothly. You will also be the face of the store in the community and will regularly deliver cookies to local businesses and events.

The ideal candidate must be able to improve customer satisfaction and meet with the team to set sales goals, in addition to being an excellent communicator. The Manager should also demonstrate outstanding leadership and interpersonal skills.

Responsibilities:

• Deliver excellent service to ensure high levels of customer satisfaction.
• Motivate the store team to meet sales objectives by training and mentoring staff.
• Create business strategies to attract new customers, expand store traffic, and enhance profitability.
• Hire, train, and oversee all staff.
• Responsibility for the financial performance and management of each store’s P&L.
• Respond to customer complaints and concerns in a professional, timely manner.
• Ensure store compliance with health and safety regulations.
• Make sure that quality is being met for every single batch of cookies that is made.
• Serve Fresh cookies all day long, limit waste
• Oversee production and baking at the store.
• Monitor inventory levels and order new items.
• Communicate and work well with the owners.
• Follow and implement processes and directives.
• Monitor daily operations and organize a plan for improvements.

Qualifications

• Proven leadership and team management skills
• Strong experience in inventory management and control
• Proficiency in retail sales and customer service
• Familiarity with POS systems and cash register operations
• Background in purchasing and stocking
• Excellent organizational and time management abilities
• Effective negotiation and employee orientation skills
• Serve Safe Managers Certificate is a plus

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $16 - $18