What are the responsibilities and job description for the Program Director (Case Manager Supervisor) position at Disability Services of The Southwest, Inc?
DSSW is seeking a Program Director to join our team in Temple, Tx.
This position is Non-Administrative but rather similar to a Case Management role.
Tasks :
Manages the day-to-day activities of the assigned program.
Monitors the services provided for assigned client case load.
Utilizes program resources efficiently and effectively.
Assures that all program and licensure standards are met.
Maintains positive relationships & open communication with clients, client families, case managers, vendors, and other concerned parties.
Attends and participates in all agency manager training sessions and other training approved by the Agency.
Addresses Attendant disciplinary action when necessary.
Provides supervision to Attendant staff.
Completes required documentation accurately and timely and assures integration into the client’s record within the agency’s defined timeframe.
Reviews and corrects any outstanding issues in reference to the Quality Improvement Program in a timely manner.
Will perform client care and on-call duties as assigned or as needed.
Travel required for client visits and community activities as necessary.
Observes confidentiality policies at all times.
Complies with federal, state, & company policies, procedures, and regulations.
Performs other related duties as assigned.
Skills / Attributes :
Able to work independently.
Able to work with a team to accomplish goals and objectives.
Able to motivate, develop, and direct people as they work.
Effectively lead and manage personnel.
Excellent time management skills.
Effective organizational skills with strong attention to detail.
Excellent interpersonal relations skills, including active listening skills such as giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
Willingness to work with health care professionals, clients, families, and the general public.
Written and verbal communication skills are required to communicate effectively as appropriate to the needs of the audience.
Must be able to read, write and comprehend English; must be able to communicate efficiently in English.
Experience and Education :
A bachelor’s degree in a health and human services field or social work and two years’ work experience in the delivery of services and supports to persons with related conditions or similar disabilities, or one of the following :
A high school diploma and four years’ work experience in the delivery of services and supports to persons with related conditions or similar disabilities; or
A high school equivalency certificate issued in accordance with the law of the issuing state and four years’ work experience in the delivery of services and supports to persons with related conditions or similar disabilities;
Is at least 18 years of age;
Is an employee of the DSA and is not a relative of an individual being serviced by the DSA.
CLASS Training provided by the Agency.
Case Management experience preferred, not required.
Minimum of two (2) years’ work experience in a management or supervisory role required.
Must maintain current CPR certification including the Heimlich Maneuver, on-line certification is not sufficient to meet this requirement.
Must have reliable transportation, a valid Texas driver’s license and auto liability insurance.
Must not be convicted of a crime, offense or misdemeanor as defined in TAC §97.241(b) relating to Management.
Completion of agency’s DBMD training (if applicable).
Computer knowledge and experience : must demonstrate competence with office applications.
Must be able to type 35 wpm with 80% accuracy.
Apply online via the link below to become a part of our compassionate and dedicated team.
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