What are the responsibilities and job description for the Bilingual Customer Support Specialists Call Center Experience Required position at Disability Services of the Southwest/Lifespan Home health?
Consumer Directed Services in Texas (CDS) seeks a Customer Support Specialist to join our team.
CDS in Texas provides a foundation of support that enables individuals with disabilities to self-direct their care. The cornerstone of our success is our team’s compassionate and dedicated relationship with the families we serve. We seek individuals who desire to work in a fast-paced, people-centered organization.
Position Summary: The Customer Support Specialist is the first point of contact for our members and their employees. A Customer Support Specialist will receive inbound calls, including resolving customer queries, recommending solutions, and guiding them through program processes.
Tasks
Please apply online to become a part of our compassionate and dedicated team at www.dsswtx.org or apply at https://dsswtx.jotform.com/220836269749065
CDS in Texas provides a foundation of support that enables individuals with disabilities to self-direct their care. The cornerstone of our success is our team’s compassionate and dedicated relationship with the families we serve. We seek individuals who desire to work in a fast-paced, people-centered organization.
Position Summary: The Customer Support Specialist is the first point of contact for our members and their employees. A Customer Support Specialist will receive inbound calls, including resolving customer queries, recommending solutions, and guiding them through program processes.
Tasks
- Supports incoming calls from the company’s members, employees, or the member's point of contact.
- Triage and respond to the caller's inquiries and resolve issues promptly and professionally.
- Support general inquiries for multiple departments.
- Verify caller demographics for all calls.
- Maintains accurate member data and updates demographics as needed.
- In-person support for members who visit the lobby.
- Respond to email and mail correspondence.
- Disburse documents from faxes, company email, or mail to other departments.
- Support employment verification for member's employees.
- Performs other related duties as assigned.
- Interpersonal and customer service skills
- Problem-solving skills
- Multitasking and organization skills
- Ability to answer a high volume of calls and or emails daily
- Attention to detail
- Time-management skills
- Positive outlook
- Observe confidentiality policies at all times
- Ability to work independently
- Teamwork
- High school diploma or GED.
- One year of call center experience is required.
- One to two years of related work experience in a healthcare setting is preferred.
- Bilingual (Spanish) is highly preferred.
- Must be able to type 35 wpm with 80% accuracy.
Please apply online to become a part of our compassionate and dedicated team at www.dsswtx.org or apply at https://dsswtx.jotform.com/220836269749065
Salary : $33,280 - $37,440
