What are the responsibilities and job description for the Central Reservations Manager for the Pacific Northwest position at Disability Solutions?
What will be your daily pursuit? :
The Manager of Central Reservations for the Pacific Northwest will oversee the central reservations team responsible for Pursuit's Glacier Park Collection and Alaska Collection. This role is pivotal in ensuring efficient reservation processes, exceptional customer service, and driving sales growth across these key regions. The manager will work closely with other departments, including marketing, sales, and operations, to ensure seamless communication and coordination. The ideal candidate will have a strong background in reservations management, a deep understanding of the travel and tourism industry, and the ability to work effectively in a remote location.
What will you do in this job? :
Team Leadership and Management :
- Lead, mentor, and manage the central reservations team, ensuring high levels of performance and customer service for the Glacier Park and Alaska Collections.
- Develop and implement training programs to enhance the skills and knowledge of the reservations team.
- Monitor team performance and provide regular feedback, coaching, and support.
Reservation Operations :
Sales and Revenue Management :
Customer Relationship Management :
Collaboration and Communication :
Reporting and Analysis :
What skills and experience do you need for this job? :
What will your work environment be like? :
At Pursuit, our office is more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
About Pursuit
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Las Vegas, and Chicago.
Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.
EEO :
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.
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