What are the responsibilities and job description for the Event Technical Supervisor, Audio Visual position at Disability Solutions?
Position Overview
The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. This role may also participate in location administrative duties in support of onsite operations and for career development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This position reports to the DET, DOO, or Operations Manager.
Key Job Responsibilities
Job Qualifications
Competencies
Physical Requirements
Work Environment
Hotel: Hotel work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse: Warehouse work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. This role may also participate in location administrative duties in support of onsite operations and for career development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This position reports to the DET, DOO, or Operations Manager.
Key Job Responsibilities
- Equipment Operation: Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Evinces equipment is secure from theft and/or damage when in use.
- Customer Service: Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Training/Staff Development: Assists in training technicians on all floor activities and on hotel and Encore service expectations.
- Serves as a mentor for new hires.
- Models and reinforces a positive working environment centered around company values.
- Operations Management: Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
- Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
- Ensures the equipment sheets are updated and properly completed.
- Works with team to establish coordinated communications for the management of events.
- Equipment Maintenance: Performs preventative maintenance on equipment to keep it presentable and in good working condition.
- Leds the team in proper security, storage, transportation, and maintenance of equipment.
Job Qualifications
- Bachelor's degree is preferred.
- 3-5 years of customer service or hospitality experience is preferred.
- 3-5 year of audio-visual experience is required.
Competencies
- Deliver World Class Service: Hospitality, Ownership
- Do The Right Thing: Manages Ambiguity
- Drive Results: Directs Work, Achieves Goals
- See The Big Picture: Financial Acumen
- Value People: Builds Effective Teams
Physical Requirements
- Sitting: 2-3 Hours
- Standing: 4-5 Hours
- Walking: 4-5 Hours
- Stooping: 2-3 Hours
- Crawling: 2-3 Hours
- Kneeling: 2-3 Hours
- Bending: 2-3 Hours
- Reaching (above your head): 2-3 Hours
- Climbing: 0-1 Hours
- Grasping: 4-5 Hours
Work Environment
Hotel: Hotel work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse: Warehouse work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.
