Medical Assistant/Back Office Supervisor - Center for Dermatology & Plastic Surgery

Platinum Dermatology Partners –

• Glendale, AZ
• Who We Are :
• Platinum Dermatology Partners
• is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2200 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.
• Company Conformance Statements :

In the performance of their respective tasks and duties, all employees are expected to conform to the following :

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Position purpose :
• Leadership and Management :
• Responsible for leading and managing an assigned clinic location.
• Operational Knowledge :

Applies knowledge of organizational policies, procedures, and systems.

• Key Skills :

Proficient in planning, organizing, delegating, and supervising.Works effectively with physicians, staff, patients, and external agencies.Takes initiative and exercises independent judgment, decision-making, and problem-solving skills.

• Responsibilities / Duties / Functions / Tasks
• Collaboration :
• Decision-Making :

This role is focused on leading and managing the back-office operations of a clinic location to ensure smooth daily operations and high team performance. Key responsibilities include :

• Leadership & Team Management :
• Inspiring and motivating employees to meet job objectives.
• Clearly defining expectations and maintaining composure under pressure.
• Coaching, mentoring, and developing staff, including training and cross-training core team members.
• Operational Oversight :
• Managing the back-office team as a "traffic controller" to ensure efficient clinic flow and timely provider schedules.
• Overseeing daily task assignments, including prescription refills, EMA tasks, voicemails, and ensuring staff adhere to break schedules and proper payroll procedures.
• Communication & Collaboration :
• Maintaining effective communication with physicians, front desk staff, and the practice manager regarding patient scheduling, walk-ins, and workflow adjustments.
• Supporting the practice manager with scheduling adjustments, time off, and coverage issues.
• Compliance & Inventory Management :
• Ensuring adherence to all policies, procedures, and regulatory protocols (e.g., instrument cleaning, sterilization, and COVID protocols).
• Assisting in managing clinic inventory and maintaining the CLIA portal for compliance.
• Collaborating with the Practice Manager on back-office inventory orders and conducting timely staff performance reviews.

This position requires a strong blend of leadership, critical thinking, conflict management, and operational coordination skills to maintain a productive and compliant clinic environment.

• Education :
• High School diploma or GED required.
• Certified Medical Assistant preferred.
• Medical Assistant training is required.
• Qualifications / Experience :
• Minimum of 3 years of medical assistant experience is required.
• Minimum of 2 years of medical office management is required.
• Minimum of 2 years of dermatology experience is required.
• Performance Requirements :
• Knowledge of clinic and company policies and procedures.
• Knowledge of medical terminology and insurance practices.
• Knowledge of Nextgen or EMA computer programs and applications.
• Knowledge of CPT and ICD-10 coding.
• Knowledge of managed care, Medicare, and Medicaid guidelines.
• Skill in effective personnel management including training staff and delegating duties.
• Skill in written and verbal communication.
• Ability to work effectively as a team member with physicians and other staff.
• Ability to respond timely to changing demands.
• Ability to plan, organize, prioritize, and direct the work of others.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Prior experience interviewing candidates and determining staffing needs.
• Experience managing patient issues.
• Our competitive benefits package includes the following :
• Medical, Dental, and Vision insurance
• Short-term / Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays
• Equipment Operated :
• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
• Physical Requirements :
• Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.
• Equal Employment Opportunity :
• Platinum Dermatology Partners
• is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.
• Platinum Dermatology Partners
• does not permit discrimination of any type against an employee because of any of the following legally protected characteristics : gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.
• Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.
• No phone calls or agencies, please.
• INDHP2

Job Type : Full-time

Benefits :
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance
Medical Specialty :
• Dermatology
• Surgery

Schedule :

• Monday to Friday

Experience :

• Medical office management : 2 years (Required)
• Leadership : 2 years (Required)
• Medical Assistant : 2 years (Required)
• Medical clinic : 2 years (Required)
• Dermatology : 2 years (Required)

License / Certification :

• Certified Medical Assistant (Preferred)

Work Location : In person