What are the responsibilities and job description for the Product Support Representative position at Disability Solutions?
AMSOIL INC. has an exciting opportunity as a Product Support Representative in our Technical Services department. In this role you will be providing customer service and technical support on products to AMSOIL dealers and customers via phone, email, live chat and other forms of social media. After an initial training period, this position offers a hybrid work schedule requiring at least two days per week in the office located in Superior, Wisconsin.Core Responsibilities :
- Provide customer service and technical support on AMSOIL products and their intended applications, to dealers and customers
- Provide outstanding customer service to drive positive sales and increase customer loyalty
- Assist with warranty claims by leading investigations and working with AMSOIL personnel to achieve a positive outcome
- Collaborate with mechanical experts in evaluating equipment failures specific to warranty claims
- Provide technical support to other internal departments as requestedPosition Requirements :
- High school diploma or equivalent
- Minimum of 1 year of customer service experience
- Strong written and verbal communication skills
- Strong skills in operating a computer with proficiency in Microsoft Office Products
- Basic understanding of mechanical equipment and / or lubricants
- Aptitude and willingness to learn mechanical and lubrication fundamentalsPreferred Qualifications :
- Experience working in a call center environment Other Details :
- Pay Type - Hourly
- Pay Range - $19 / hr to $21 / hr.
- Actual compensation based on experience and skillsBenefits :
- Paid time off and paid holidays each year
- Employee bonus program
- 401(k) with company match
- Paid life, short-term disability, and long-term disability insurance
- Competitive health benefits
- Health savings account (HSA) and flexible spending account (FSA) options
- Affordable group dental, vision, critical illness, and accident insurance
- Employee discount on product
- Corporate gym membershipIf you have any questions or need assistance with the application process, please email : humanresources@amsoil.comEqual Opportunity Employer / Veterans / DisabledAMSOIL is an Equal Employment Opportunity employer. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, physical or mental disability, medical condition, veteran status or any other factor determined to be unlawful by federal, state or local statutes.
Salary : $19 - $21
