What are the responsibilities and job description for the Registration Specialist position at Disability Solutions?
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Summary
Coordinates all aspects of patient registration, insurance verification, and scheduling of patients accurately. Conducts patient interviews by phone and in–person for the purpose of establishing an account by gathering demographic, insurance, and clinical information to ensure appropriate patient scheduling and optimal financial clearance. Educates patients regarding financial responsibilities and collects out of pocket fees.
Job Duties
- Interviews patients using open–ended questions to obtain pertinent demographic, insurance (referral / authorization), and other information.
- Engages patients throughout the registration process to create a welcoming and positive patient experience whether in person or via phone.
- Ensures referring providers' orders are complete and match the appointment scheduled. Obtains a new order prior to test / treatment if order is incomplete or inaccurate.
- Scans insurance cards, scripts, patient identification, and all pertinent documentation including regulatory forms accurately.
- Secures signatures to ensure timely reimbursement, which includes consents signed specific to service(s) being rendered.
- Determines and collects patient financial liability and creates estimates, if applicable. Refers patients to financial resources as needed for assistance with financial counseling.
- Reviews daily schedule and identifies potential scheduling conflicts affecting department flow and confers with colleagues and providers for a resolution.
- Maintains compliance with registration accuracy.
Minimum Qualifications
Preferred Qualifications
Physical Demands
Lift and carry 7 lbs., continuous sitting >
67%, frequent keyboard use / repetitive motion, frequent fine motor activity / wrist position deviation.
Job Description Disclaimer : This position description provides the major duties / responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and / or social activities.
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