What are the responsibilities and job description for the Customer Service Agent position at Disabled Veteran Solutions?
Join the DVS Team as an Inbound Customer Service Superstar!
Are you ready to make a difference while having a blast at work? Disabled Veteran Solutions (DVS) is on the hunt for enthusiastic Inbound Customer Service Agents to support our awesome government-based contracts in security, health and human services, and background checks.
At DVS, we're all about top-notch communication and stellar customer service. As part of our team, you'll be the hero who resolves customer inquiries and makes their day brighter!
What You'll Do :
- Answer Inbound Calls : Be the friendly voice that greets our customers.
- Tech Troubleshooting : Help callers navigate their equipment and open support tickets when needed.
- Appointment Scheduling : Assist callers in booking appointments at selected locations.
- Documentation : Keep detailed records of all calls, questions, and complaints.
- Follow-Up Calls : Reach out to customers to respond to inquiries and follow up on previous contacts.
- Friendly Responses : Handle all inquiries with professionalism, friendliness, and speed.
What You Need :
Why DVS?
At DVS, we honor Veterans and Military Families by offering meaningful and respect-filled employment. You'll be recognized and rewarded for your performance in an environment that challenges you and provides clear direction for success. Plus, we offer development opportunities for other roles you might be interested in.
About Disabled Veteran Solutions
Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing. As a Service-Disabled Veteran Owned Small Business, we're committed to excellence, adaptability, and exceeding client expectations.
A pre-employment drug screening and criminal background check are required prior to employment.
Salary : $15
