Clinical/Front Desk Coordinator (Psychiatry Department)

Job Description

Position Overview:

We are seeking a highly motivated and professional Clinical/Front Desk Coordinator to join our Psychiatry Department. As the first point of contact for our patients, this role is essential in providing exceptional customer service and efficiently managing the coordination of psychiatric services, including appointments, e-prescriptions, and pharmacy communications. The ideal candidate will be bilingual, empathetic, and proficient in administrative and technical tasks, supporting the unique needs of mental health patients.

Key Responsibilities:

• Front Desk Operations:
• Serve as the first point of contact for patients of the Psychiatry Department, both in-person and via phone.
• Answer and direct calls professionally, providing accurate information about psychiatric services and appointments.
• Welcome and orient patients with empathy and understanding, ensuring a positive and supportive experience.
• Maintain a professional and approachable demeanor as the “face” of the department.
• Clinical Coordination for Psychiatry:
• Schedule and manage appointments specifically for psychiatrists, ensuring a well-organized daily calendar.
• Assist psychiatrists with e-prescriptions and act as a liaison with pharmacies to address and resolve medication-related issues.
• Monitor patient care plans and coordinate follow-up actions with psychiatrists to support continuity of care.
• Maintain clear communication with patients about medication updates, appointments, and any other psychiatric-related clinical needs.
• Administrative Duties:
• Manage patient records for the Psychiatry Department with strict confidentiality and precision.
• Use EMR systems and scheduling software effectively to ensure smooth operations.
• Prepare reports and maintain documentation using Microsoft Excel and Word.
• Handle clerical duties, such as managing correspondence and coordinating with other staff, as needed.
• Mental Health Patient Support:
• Understand and address the unique needs of mental health patients, providing compassionate and professional interactions.
• Collaborate closely with the psychiatry team to ensure patients feel supported and informed.
  

Qualifications:

• Bilingual (English/Spanish) required; proficiency in additional languages is a plus.
• Strong interpersonal and communication skills, with a patient-centered and empathetic approach.
• Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with EMR and scheduling software.
• Excellent organizational skills with attention to detail and the ability to multitask effectively.
• Previous experience in a psychiatric or mental health setting is highly preferred.
  
  

Compensation:

We offer a competitive salary and opportunities for professional growth within our organization.