What are the responsibilities and job description for the Vice President, Customer Success position at DISCO?
Your Impact As the Vice President, Customer Success you will be a driving force behind DISCO's mission to revolutionize the legal technology landscape. Your leadership will ensure our customers not only achieve but exceed their goals through the adoption and utilization of our products and services. By fostering long-term relationships and delivering exceptional customer experiences, you will directly influence key business outcomes, including retention, growth, and advocacy. Your strategic vision will shape the evolution of our customer success organization, empowering teams to deliver scalable, high-impact results while championing the voice of the customer across the company. Through your efforts, you will elevate customer success as a core pillar of our business strategy, creating lasting value for our clients, shareholders, and the broader legal community.
What You'll Do
- Develop and Execute Strategy : Evolve and implement the customer success strategy aligned with company goals to drive retention, expansion, and satisfaction.
- Lead High-Performing Teams : Build, mentor, and inspire a customer success organization, fostering collaboration and excellence across all levels.
- Drive Customer Outcomes : Ensure customers achieve measurable success by proactively addressing their needs, mitigating risks, and identifying opportunities for growth.
- Optimize Processes and Tools : Establish scalable frameworks, processes, and tools to streamline the customer journey and enhance team efficiency.
- Collaborate Cross-Functionally : Partner with Sales, Product, Marketing, Accounting, Legal, Business Operations and Support to deliver a seamless and cohesive customer experience.
- Represent the Customer Voice : Advocate for customers by providing actionable insights to influence product innovation and business strategy.
- Monitor and Report Success Metrics : Develop and own key performance indicators (KPIs) and present performance updates to executive leadership.
Who You Are
Perks of DISCO
About DISCO
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
