What are the responsibilities and job description for the Discount Tire is hiring: Senior User Experience (UX) Product Analyst in Phoenix position at Discount Tire?
Overview :
Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.
Under minimal supervision the Senior User Experience (UX) Product Analyst evaluates existing Omni Channel Business systems and provides solutions to optimize user / customer experience. Ensures the quality of Omni Channel applications to achieve business goals.
Essential Duties and Responsibilities :
- Analyzes enhancement requests and defects, clarifies objectives and scope, summarizes findings, proposes improvements to stakeholders.
- Aligns functional requirements and designs to support Omni Channel projects; collaborates with stakeholders to understand and align with technical requirements.
- Documents user stories to assist in the creation of high-fidelity prototypes, AB Test cases, Proof of Concepts, and development efforts.
- Ensures requirements related to design and user experience are documented, actionable, measurable, testable and related to identified business needs or opportunities in collaboration with stakeholders.
- Serves as Product Owner and Subject Matter Expert for application features who provides first level of support for questions regarding business requirements, UX designs, and general system functionality.
- Understands the Software development lifecycle and collaborates with Leadership, Business Stakeholders, and IT counterparts to groom backlogs and prioritize work.
- Communicates and coordinates schedule for feature development.
- Serves as UX liaison to other business segments, to coordinate joint efforts for web and store system features.
- Coordinates approval of functional requirements and development backlog stories.
- Assists in the coordination and communication of UX demonstrations to stakeholders.
- Proactively evaluates and resolves issues among teams; recognizes and articulates the trade-offs, risks and advantages of solutions; documents key decisions based on information provided.
- Stays current on the latest industry technologies, trends and strategies.
- Delivers education / information to internal and external stakeholders regarding capabilities.
- Serves as business liaison to technical teams.
- Mentors, coaches and trains Specialists I and II.
- Assists employees, vendors or other customers by answering questions related to Omni Channel business processes and procedures.
- Completes work in a timely and accurate manner while providing exceptional customer service.
- Other duties as assigned.
Qualifications :
Educational Requirements :
Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
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