What are the responsibilities and job description for the Principal IT Quality Improvement Specialist position at Discount Tire?
Overview
Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.
The primary responsibility of the Principal IT Quality Improvement Specialist is to develop metrics and use process mapping/value stream mapping to design, implement, and monitor continuous improvement projects across all systems, processes, and data managed and/or supported by IT. They will be advocates of quality across the organization, aligning improvement efforts to enterprise strategy; coaching quality improvement specialists and members of IT assigned to quality improvement projects, ensuring successful reduction of defects and maximization of product and service quality.
Essential Duties and Responsibilities:
Normal work days are Monday through Friday. A minimum of 3 days at the corporate office are required (Currently Monday, Tuesday, Thursday). Occasional Saturdays and Sundays may be necessary.
Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for more than 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.
The primary responsibility of the Principal IT Quality Improvement Specialist is to develop metrics and use process mapping/value stream mapping to design, implement, and monitor continuous improvement projects across all systems, processes, and data managed and/or supported by IT. They will be advocates of quality across the organization, aligning improvement efforts to enterprise strategy; coaching quality improvement specialists and members of IT assigned to quality improvement projects, ensuring successful reduction of defects and maximization of product and service quality.
Essential Duties and Responsibilities:
- Authorize new or changes to existing Quality Management strategies, in partnership with IT leadership.
- Facilitate quality improvement throughout the organization, ensuring IT is aligned strategically & tactically to organization objectives.
- Coach and mentor other members of IT in the identification and prioritization of quality improvement opportunities.
- Oversees project teams in successfully driving and delivering project outcomes (cost savings, efficiency) to address business needs.
- Champion the Discount Tire brand, language and methodology and constantly seek out and quantify process improvement opportunities.
- Accountable for CSI of Critical to quality systems, data, and processes within IT.
- Work with IT leadership to select and prioritize Improvement projects, ensuring work aligns with strategic goals.
- Work with IT peers, functional managers, Project Managers to recommend and implement solutions.
- Create project plans and guide team members complete improvement projects in a timely manner.
- Manage customer relationships, ensuring processes meet the needs of stakeholders.
- Network with internal and external resources to bring best practices to the organization.
- Support, promote and ensure consistent alignment to IT standards, processes, and tools.
- Complete work in a timely and accurate manner while providing exceptional customer service.
- Other duties as assigned
- 7 years’ experience in data mining, building and developing complex reporting from various sources.
- 6 years’ experience with Value Stream Mapping / Process mapping, including, SIPIC diagrams, and other flowcharting methods preferred.
- 4 years advanced skills in using ServiceNow and creating widgets and indicators in Performance Analytics.
- Proved experience creating ServiceNow Dashboard
- 4 years’ experience with visualization tools (Alteryx, Power BI, Tableau, other)
- Experience facilitating creation of and managing Quality Plans, using appropriate Lean Six Sigma tools to identify quality levels and risk/opportunity: including FMEA analysis and Voice of the Business, and standard complexity analysis tools.
- Experience generating support for and implementing improvement projects using DMAIC process required.
- Strong analytical skillset required.
- Ability to work independently and in a team is vital.
- Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential.
- Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
- Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
- In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
- This position requires a Bachelor’s degree.
- Six Sigma Black Belt or above certification required.
Normal work days are Monday through Friday. A minimum of 3 days at the corporate office are required (Currently Monday, Tuesday, Thursday). Occasional Saturdays and Sundays may be necessary.
Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
