What are the responsibilities and job description for the Associate Client Support Specialist position at Discover Financial Services?
At Discover, you will never stop learning. We are looking for people driven by purpose, who want to help us change the game in financial services. We were founded in 1986, and now have over 16,000 employees. Together we are dedicated to helping people spend smarter, manage debt better and save more for a brighter financial future.
By joining us, you will be part of a culture where diversity, teamwork and collaboration reign. We are as focused on our employees as we are on our customers – and we have been consistently awarded for both. Be the reason we help millions of people build a brighter financial future, and achieve yours along the way.
Job Description
Client Services is responsible for delivering exceptional support to all direct connect processors within the network. As the first point of contact, we handle a range of operational needs, including transaction research, billing inquires, reporting, reconciliation, semi-annual releases, operating rule and ISO specification clarifications, compliance items, and new project support. Through our keen attention to detail and strong problem-solving abilities, we build and maintain trusted client relationships while ensuring smooth and efficient operations.
What You'll Do
This role is responsible for supporting the Client Services team in providing exceptional customer service by assisting clients with inquiries, troubleshooting issues, and ensuring a positive client experience. This position involves responding to client requests, offering solutions, and maintaining accurate records while adhering to company policies and procedures. The Associate Client Support Specialist actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
How You'll Do It
The Basics
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
We've partnered with Forage to offer a way to jump start building your career skills at Discover. Complete tasks guided by pre-recorded videos and example answers from our team at Discover and use these new skills in your applications and throughout your career journey.
Click HERE to EXPLORE and LEARN MORE
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
Application Deadline
The application window for this position is anticipated to close on Apr-09-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation
The base pay for this role is $65,000.00 annually. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits
We also offer a range of benefits and programs based on eligibility. These benefits include:
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.
By joining us, you will be part of a culture where diversity, teamwork and collaboration reign. We are as focused on our employees as we are on our customers – and we have been consistently awarded for both. Be the reason we help millions of people build a brighter financial future, and achieve yours along the way.
Job Description
Client Services is responsible for delivering exceptional support to all direct connect processors within the network. As the first point of contact, we handle a range of operational needs, including transaction research, billing inquires, reporting, reconciliation, semi-annual releases, operating rule and ISO specification clarifications, compliance items, and new project support. Through our keen attention to detail and strong problem-solving abilities, we build and maintain trusted client relationships while ensuring smooth and efficient operations.
What You'll Do
This role is responsible for supporting the Client Services team in providing exceptional customer service by assisting clients with inquiries, troubleshooting issues, and ensuring a positive client experience. This position involves responding to client requests, offering solutions, and maintaining accurate records while adhering to company policies and procedures. The Associate Client Support Specialist actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
How You'll Do It
- Manage customer service request intake portal.
- Analyze end-to-end transaction processing, troubleshooting issues to resolve service requests.
- Review project plans and coordinates project activity.
- Generate standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.
- Meet with management to discuss details of issues.
The Basics
- Bachelor’s degree in Business Administration and Management, Continuous Improvement, Finance, or related field
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:
- Primarily remain in a stationary position. No required movement about the work environment to complete the major responsibilities of the job. Primarily performed indoors in an office setting. Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator. Ability to communicate verbally. Ability to communicate in written form. Travel up to 10% of the time.
- Strong analytical and critical thinking skills
- Proactive at problem solving
- Exceptional communication skills
- Positive and adaptable attitude
We've partnered with Forage to offer a way to jump start building your career skills at Discover. Complete tasks guided by pre-recorded videos and example answers from our team at Discover and use these new skills in your applications and throughout your career journey.
Click HERE to EXPLORE and LEARN MORE
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
Application Deadline
The application window for this position is anticipated to close on Apr-09-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation
The base pay for this role is $65,000.00 annually. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits
We also offer a range of benefits and programs based on eligibility. These benefits include:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).
Positions marked as remote eligible are limited to remote locations within the country in which the position is based.
Applicants must be 18 or older at the time of hire.
Salary : $65,000
