What are the responsibilities and job description for the Credit Card Customer Service position at Discover Financial Services?
Discover. A brighter future.
We offer 100% remote, combo, or on site - it’s your choice!
And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
Our next classes start in April of 2024
We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:
12:00 PM - 1:00 PM EST (OH, DE, MD, NJ, PA)
10:00 AM - 11:00 AM MDT (Utah)
9:00 AM - 10:00 AM MST (Arizona)
Note: Shifts are Monday - Friday with weekends as assigned .
What You’ll Do
Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.
Navigates a computerized system for responding and/or troubleshooting to customer questions.
Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
How You’ll Do It
Assists over 100 customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat.
Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests.
Leverages 2 standard screens, verbatim scripts and procedures.
Utilizes multiple systems to respond to, troubleshoot and document customer inquiries.
Builds the Discover Financial brand by providing industry-leading care and innovative solutions.
Bonus Points If You Have
H.S. Diploma or GED
1 years of Customer Service experience
#INDDFS
#ZRDFS
#Remote
#BI-Remote
A credit screening may be required for some roles within Discover Home Lending.
Application Deadline: The application window for this position is anticipated to close on Mar-03-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation: The base pay for this position generally ranges between $17.00 to $18.98. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at MyDiscoverBenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
We offer 100% remote, combo, or on site - it’s your choice!
And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
We know you’re going to love it here! Discover has an outstanding culture and the employee experience is fantastic!
Our next classes start in April of 2024
We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:
12:00 PM - 1:00 PM EST (OH, DE, MD, NJ, PA)
10:00 AM - 11:00 AM MDT (Utah)
9:00 AM - 10:00 AM MST (Arizona)
Note: Shifts are Monday - Friday with weekends as assigned .
What You’ll Do
Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.
Navigates a computerized system for responding and/or troubleshooting to customer questions.
Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!
How You’ll Do It
Assists over 100 customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat.
Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests.
Leverages 2 standard screens, verbatim scripts and procedures.
Utilizes multiple systems to respond to, troubleshoot and document customer inquiries.
Builds the Discover Financial brand by providing industry-leading care and innovative solutions.
Bonus Points If You Have
H.S. Diploma or GED
1 years of Customer Service experience
#INDDFS
#ZRDFS
#Remote
#BI-Remote
A credit screening may be required for some roles within Discover Home Lending.
Application Deadline: The application window for this position is anticipated to close on Mar-03-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation: The base pay for this position generally ranges between $17.00 to $18.98. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
STD, Life, LTD and AD&D
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan
Learn more at MyDiscoverBenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)
Salary : $17 - $19
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